Youa Secrest
Sacramento
Summary
Experienced supervisor in gambling services with expertise in managing operations and personnel in casino settings. Proficient in staff training, customer service, and compliance management. Proven track record of improving team performance and guest satisfaction through strategic leadership and process enhancements. Achieved significant increases in operational efficiency while upholding high service quality standards.
Overview
21
21
years of professional experience
Work History
Slot Supervisor
Cache Creek Casino and Resort
Brooks
05.2019 - Current
- Supervised staff during shifts, providing necessary guidance for optimal performance.
- Moderated floor disputes to safeguard business assets and resolve customer service issues.
- Ensured compliance with gaming regulations and laws to maintain operational integrity.
- Answered patron inquiries regarding gaming machine functionality and usage instructions.
- Promoted customer satisfaction by resolving issues with efficient, friendly service.
- Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Managed time efficiently to complete tasks on schedule and meet deadlines.
Massage Therapist
Cache Creek Casino Resort and Spa
Brooks
05.2004 - 05.2019
- Utilized advanced massage techniques to relieve stress and release muscle tension for clients.
- Performed therapeutic pregnancy, sports, deep tissue, and Swedish massages tailored to client needs.
- Assessed soft tissue conditions, joint quality, muscle strength, and range of motion for effective treatment.
- Employed hot stone massage to alleviate deep pressure, pain, and toxin accumulation.
- Applied comprehensive knowledge of anatomy and physiology to enhance massage effectiveness and prevent contraindications.
Education
Licensed Massage Therapist - Hospitality
Northwestern Career College
Sacramento, CA04-2004
Skills
- Team management
- Regulatory compliance
- Customer service
- Technical troubleshooting
- Conflict resolution
- Gaming operations
- Slot machine operations
Timeline
Slot Supervisor
Cache Creek Casino and Resort
05.2019 - Current
Massage Therapist
Cache Creek Casino Resort and Spa
05.2004 - 05.2019
Licensed Massage Therapist - Hospitality
Northwestern Career College
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