Damaris Herrera Palma
Maspeth,NY
Summary
Dynamic Pharmacy Clerk with proven expertise at Woodhull Drugs Pharmacy, excelling in medication dispensing and customer service. Recognized for reducing wait times through efficient prescription processing and effective communication. Bilingual in Spanish, adept at assisting diverse clientele with OTC recommendations and ensuring accurate inventory management. Committed to enhancing operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Pharmacy Clerk
Woodhull Drugs Pharmacy
Brooklyn, NY
04.2017 - Current
- Processed customer prescriptions efficiently, ensuring accuracy in medication dispensation.
- Assisted pharmacists with inventory management and restocking medications as needed.
- Maintained cleanliness and organization of pharmacy workspace to support operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized pharmacy software for tracking prescriptions and managing patient records effectively.
- Trained new staff on pharmacy procedures and best practices for customer interaction.
- Verified prescription information prior to entry in pharmacy computer system.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Managed cash register and financial transactions, securing accurate payment processing.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Explained medication use and side effects under pharmacist direction.
Education
High School Diploma -
Progress High School For Professional Careers
Brooklyn, NY06.2017
Bilingual Childhood Education
Borough of Manhattan Community College
New York (City), NYSkills
- Customer service
- Inventory counting
- Medication labels
- OTC recommendations
- Medication dispensing
- Labeling prescriptions
- Helping translating
- Fluent Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Clerk
Woodhull Drugs Pharmacy
04.2017 - Current
High School Diploma -
Progress High School For Professional Careers
Bilingual Childhood Education
Borough of Manhattan Community College