Damaris Lugo
Baldwin Park,United States
Summary
Results-oriented administrative leader with extensive experience in project management, operational optimization, and team development. Proven track record of implementing efficient systems, managing stakeholder relationships, and driving organizational growth showing a commitment to excellence. Strong analytical capabilities and exceptional communication skills facilitate the delivery of sustainable business improvements and operational excellence. Passionate about fostering collaborative environments that empower teams to achieve strategic objectives and enhance overall performance.
Overview
14
14
years of professional experience
5
5
Certification
Work History
Administrative Assistant II & Intake Counselor
Volunteers of America
10.2022 - Current
- Managed comprehensive document control systems, including preparation of over 75 client folders and maintenance of records, while implementing efficient filing protocols to ensure quick information retrieval.
- Coordinate team meetings, conference calls, and distribute meeting summaries.
- Coordinated staff development initiatives and administrative events, while managing inventory systems, tracking supplies, and maintaining optimal stock levels to support operational continuity.
- Reviewed and monitored funding for contractual agreements, participated in organizational functions, and maintained detailed operational records to ensure compliance and transparency.
- Prepared budget proposals, analyzed caseload populations, and facilitated participant referrals to non-profit organizations, strengthening community partnerships and enhancing service delivery outcomes.
- Process invoices, billing, and check requests in coordination with Accounts Payable.
- Oversaw onboarding and orientation to ensure smooth transition into the organization.
- Ensured HR organizational policies in accordance with federal and California labor laws were generated across team members.
Project & Office Manager
Baddie B Lashes
08.2021 - 12.2022
- Led product and event development initiatives for merchandise releases while managing inventory systems and vendor relationships, ensuring optimal stock levels and successful product launches.
- Served as a key liaison between CEO, employees, clients, and stakeholders, while supervising daily operations and staff management to maintain efficient workflow and team productivity.
- Managed comprehensive budget operations, including responding to audits and financial inquiries, while operating as a claims representative to resolve customer issues and maintain service excellence.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Gathering and evaluating workforce data to support talent management strategies
- Skilled in fostering inclusion and collaboration within multilingual, multicultural teams
Sr. Account Manager
Darlee
03.2016 - 03.2021
- Developed and executed strategic communication initiatives and multichannel marketing campaigns to drive company profitability, while creating optimized content for various website platforms.
- Managed comprehensive data operations, including content creation, daily sales tracking, and shipping logistics, while providing branding support for new and existing merchandise.
- Served as claims advisor for merchandise adjustments, conducting inventory checks and maintaining accurate records, while implementing process improvements to enhance operational efficiency.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Worked closely with senior leadership to align HR programs with business objectives
Education
Bachelor of Science - Public Administration
University of La Verne
La Verne, CA01-2026
Business Administration - Business Administration
UEI College
El Monte06.
Associate of Science - Criminology
ITT Technical Institute
San Dimas, CA01.2013
Skills
- Technical Skills: Microsoft Office, QuickBooks, ShipStation, LogiBroker, HMIS, Project Management, Asana, Clarity, Clienttrack, UltiPro Onboarding, E-Commerce, Product Development, Data Entry, Customer Service, Budgeting, Inventory Management, Document Control, Claims Resolution, Multichannel Marketing, Event coordination
- Soft Skills: Communication, Leadership, Organization, Teamwork, Adaptability, Problem-Solving, Attention to Detail, Relationship Management, Deadline-Oriented, Bilingual (English/Spanish)
- Produce strategic reports for management review
Certification
- Supporting Allyship and Anti-Racism at Work
- Leadership Ethics
- Leadership Foundations
- Diversity and Inclusion in a Global Enterprise
- Domestic Violence Training - 40 Hours
- Document Acquisitions - LAHSA
- DPSS Mandated Reporter - LAHSA
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant II & Intake Counselor
Volunteers of America
10.2022 - Current
Project & Office Manager
Baddie B Lashes
08.2021 - 12.2022
Sr. Account Manager
Darlee
03.2016 - 03.2021
Bachelor of Science - Public Administration
University of La Verne
Business Administration - Business Administration
UEI College
Associate of Science - Criminology
ITT Technical Institute
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