Damaris Turner
Quality Technician
Indianapolis,IN
Summary
Accomplished and energetic Quality Leadership with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, quick learner and reliability, active listening, Customer & Personal Service and Management skills, critical thinking, and active learning. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Quality Assurance Lab Technician
CraftMark Bakery
11.2017 - Current
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Recorded and organized test data for report generation and analysis
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Supported quality control assessments on manufacturing floor.
- Completed recordkeeping, filing, and data entry duties.
- Performed technical and quality systems audits of laboratory.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms
- Collected and analyzed data to measure effectiveness of quality control processes
Lead Cook/CNA
Brookdale Carmel Senior Living Solutions
02.2011 - 04.2016
- Prepare and cook foods of all types, either on regular basis or for special guests or functions.
- Taught kitchen staff safety protocols and restaurant standards
- Took over line positions in event of emergency
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Facilitated personal hygiene management, feeding and ambulation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Supervised line cooks to monitor food safety and order accuracy
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores
Assistant Manager - Operations
Citi Trends
04.2009 - 11.2010
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Associate of Arts - Culinary Arts
Ivy Tech Community College of Indiana
Indianapolis, IN03.2014
High School Diploma -
Nurses Training Aid
Indianapolis, IN02.2002
Skills
- Verbal and Written Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Maintaining Clean Work Areas
- Current Good Manufacturing Practices (CGMP)
- Efficient and Detail-Oriented
- Quality control tests
- Strategic Planning
- Monitor Quality Control
- Sample Checking
- Lab Work
Timeline
Quality Assurance Lab Technician
CraftMark Bakery
11.2017 - Current
Lead Cook/CNA
Brookdale Carmel Senior Living Solutions
02.2011 - 04.2016
Assistant Manager - Operations
Citi Trends
04.2009 - 11.2010
Associate of Arts - Culinary Arts
Ivy Tech Community College of Indiana
High School Diploma -
Nurses Training Aid