Damaris Vasquez

• Managed high-volume collections calls to negotiate payment arrangements with clients.
• Mentored junior agents, providing guidance on complex cases and conflict resolution skills.
• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Obtain Insurance details on current accounts that would support on completing any pending claims.
• Being able to manage and maintain close to 200 calls a day.

• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Managed high call volumes while maintaining quality service standards.
• Collaborated with team leads to develop solutions for recurring issues, fostering teamwork.
• Assisted in developing training materials to enhance staff performance and knowledge retention.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Managing call volume daily between 150-200 daily.

During my time at Queens College, I pursued a Bachelor's degree in Bilingual Education, where I developed a strong foundation in both educational theory and practice, with a focus on teaching diverse learners in bilingual settings. The program equipped me with the knowledge and skills to effectively teach students from different cultural backgrounds, while emphasizing language acquisition and literacy development.

Throughout my studies, I gained hands-on experience in classroom settings, collaborating with educators and mentors to implement inclusive teaching strategies that support students cognitive growth.