Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Damaris Viera

Austin

Summary

Experienced with delivering comprehensive beauty services, including skincare, makeup, and hair styling. Utilizes keen eye for detail to ensure client satisfaction and maintain high standards. Track record of building strong client relationships and fostering welcoming environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cutting Intern

Ruiz Salon
10.2022 - 08.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.

Tech Care Navigator

Feniex Industries
12.2023 - 04.2025
  • Provided remote and in office assistance to customers experiencing technical difficulties with our products, guiding them through step-by-step resolutions with patience and professionalism.
  • Enhanced user experience by addressing and resolving technical issues promptly.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Customer Service Rep + Orders Entry

Feniex Industries
05.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Cosmetology Education

AVEDA Arts & Sciences Institute
Austin, TX
08.2022

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
08-2028

Medical Assisting

Everest Institute
Austin, TX
05.2011

High School Diploma - undefined

American Youthworks Charter School
Austin, TX
05.2010

Skills

  • Licensed cosmetologist
  • Social skills
  • Clear communication
  • Scheduling appointments
  • Hair styling
  • Customer consultation
  • Professionalism and ethics
  • Sanitation practices
  • Product knowledge
  • Social media promotion

Accomplishments

  • Recognized for outstanding dedication to Client care within Salon team.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • Licensed Cosmetologist 10/2022 #1688214
  • CMA - Certified Medical Assistant
  • CPR/AED Certification

Timeline

Tech Care Navigator

Feniex Industries
12.2023 - 04.2025

Customer Service Rep + Orders Entry

Feniex Industries
05.2023 - 11.2023

Cutting Intern

Ruiz Salon
10.2022 - 08.2023

Medical Assisting

Everest Institute

High School Diploma - undefined

American Youthworks Charter School

Cosmetology Education

AVEDA Arts & Sciences Institute

Bachelor of Science - Business

University of Phoenix

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