Damaris ¨Judy¨ Martinez
Fontana,CA
Summary
Dynamic professional with over 20 years of experience in general and corporate management, marketing, recruiting, and operations within the staffing industry. Expertise in fostering effective communication across all levels of corporate management, from CEOs to frontline employees, ensuring a collaborative and professional environment. Demonstrated ability to build genuine rapport with clients and customers by leveraging comprehensive product knowledge and a commitment to understanding their needs. Proven track record in managing teams, training individuals, and maintaining high standards of ethical professionalism while navigating high-pressure situations to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Corporate Branch Manager
Ilink Business Management
06.2023 - Current
- Led branch operations to enhance customer satisfaction and streamline service delivery.
- Developed strategic plans to achieve business objectives and improve branch performance.
- Mentored staff to foster professional development and improve team productivity.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Assisted as a Regional Manager to mentor and guide the On-Site Managers working in the field as Liaison for our business for different states.
- Work side by side with the Director of Risk Management to decrease and implement new methods to maintain our WC to the minimum by training our staff and our associates in the field.
- Collaborated with the DIrector of Accounting/Payroll Manager to ensure all associates, in-house staff and out of state employees were getting paid accordingly to state labor law rates regulations.
- Business travels to different states as as TX, TN, GA, WA, AZ to serve as a liaison to our prospects and current clients to increase and obtain revenue growth to the company and clients.
- Work as a Human Resources Manager to coordinate recruitment processes, including job postings, candidate evaluations, and interview scheduling.
- Managed employees onboarding programs, training to ensure a seamless transition for new hires.
- Cultivated relationships with key clients to drive retention and expand service offerings.
- Coordinated training programs for new employees, enhancing onboarding experience and support systems.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with the President and CEO leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Sr. Medical Provider Recruiter
QTC Management / Aston Carter
02.2022 - 12.2022
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- 100% full cycle of medical providers such as Audiologists, Ophthalmologists, Dentists, General Medical Staff, Doctors, or a one time medical appointments to determinate benefits and eligibility compensation for veterans according to QTC and Veterans Affairs Department policies and procedures
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Facilitated job application processes for qualified
- candidates.
- Developed and implemented provider recruitment strategies to attract top talent in healthcare.
- Collaborated with hiring managers to identify staffing needs and streamline recruitment processes.
- Utilized applicant tracking systems to manage candidate pipelines and improve selection efficiency.
- Conducted in-depth interviews and assessments to evaluate candidate qualifications and fit for roles.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Managed candidate activity within Applicant Tracking System (ATS).
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
Operations Manager
EmployBridge
06.2013 - 12.2021
- Managed daily branch operations, responsible to open AM and PM open whiteboard meetings to delegate recruiting plans to recruiters to ensure our 100% fulfillment
- Led full-cycle recruitment processes to identify and secure top talent across diverse industries.
- Developed and implemented innovative sourcing strategies to enhance candidate engagement and pipeline diversity.
- Collaborated with hiring managers to define role requirements, ensuring alignment with organizational objectives.
- Assisted with recruitment efforts as needed
- Responsible to update our clients via phone calls or emails follow ups to insure that our clients
- Provided high level of operations and recruiting strategies and support in
- Directed and oversaw office personnel activities.
- Assisted in employee recruitment, hiring and interview processes.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Head of the Worker´s Compensation leader team to implement on the field on premises team by training on her WC Laws and Cal-Osha regulations.
- Processed employee rehires, transfers, terminations and withholdings.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Prepared manual checks and submitted direct deposit through online banking.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
HR / Operations Director Assistant
PROVIDIAN STAFFING
12.2007 - 12.2013
- Responsible for managing the entire company operations for several offices in CA, NJ and IL which it required traveling at any given moment
- In charge of setting up new offices, hiring, training new staff accordingly
- Liaison between clients, managers, staff, on-site managers, executive managers, regarding Personnel practices, policies, and employment laws
- I handled all implementations to new clients and On-Site training, etc
- Overall trained, coached, and mentored branch personnel, onsite managers, and other Employees as needed in all areas relating to their job roles
- Initiated and conducted all Weekly branch meetings always focusing on branch revenue / goals met and compliance
- Ensured company wide with state and federal discrimination and employment regulations As well as applicable federal and state wage and hour laws
- Directed, developed, streamlined and enhanced staffing systems, tracking reports and analysis for branches/onsite managers, to forecast staffing requirements, supervised all offices recruiting initiatives and processed to leverage networking and employee referrals
- Managers and other employees as needed
- Offered support to Sales Executives for presentations to new prospects with proposals
- Developed advertising budgets and oversaw deployment and implementation
- Maintain active network with community-based work force per state.
- Coordinated training sessions for new hires, enhancing their integration into the organization.
- Assisted in maintaining employee records using HRIS software for accuracy and confidentiality.
- Supported recruitment efforts by screening resumes and scheduling interviews with candidates.
- Facilitated communication between departments to streamline HR operations and resolve issues efficiently.
- Mentored junior staff on HR best practices, fostering a collaborative team environment.
Education
Some College (No Degree) - General Education
Chaffey College
Rancho Cucamonga, CASkills
- Microsoft Word, Microsoft Office and Excel, Lotus Notes,
- Microsoft Publisher, Internet Explorer, Outlook, Westnet, People Soft
- Temp-Ware, U-Attend, Bullhorn, Avionte Bold and Classic
- Gold database systems, Quest, I-Search, CRM
- Nova Time, Pendulum System, Beeline System,
- Fieldglass System, IQN System
- Termination Documentation
- Human Resources Policies and Procedures
- Pre-Employment screening
- Vetting all new hires according to company standards
- Payroll Processing
- Candidate Searching
- Procedure Compliance
- Recruitment Management
- Employee Orientation
- Employment Data Tracking
- I-9 Documentation
- Payroll Policies and Procedures
- Microsoft Applications
- New Employee Processing
- Kronos Workforce Payroll
- Time Tracking and Review
- ADP Workforce Now
- Automated and Manual Check Processing
- Pay Adjustments
- Benefits Administration
- Employment Verification
- Federal and State Tax Regulations
- Workers Compensation Expert
- Excellent time management skills
- Branch operations management
- Relationship building and management
- Coaching and mentoring
- Verbal/written communication
- Operations management
- Staff management
- Training and development
- Goals and performance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
REFERENCES UPON REQUEST
Timeline
Corporate Branch Manager
Ilink Business Management
06.2023 - Current
Sr. Medical Provider Recruiter
QTC Management / Aston Carter
02.2022 - 12.2022
Operations Manager
EmployBridge
06.2013 - 12.2021
HR / Operations Director Assistant
PROVIDIAN STAFFING
12.2007 - 12.2013
Some College (No Degree) - General Education
Chaffey College