Eliza E. boafo

Corporate Benefits Administrator – Kaiser Permanente (MAPMG) Germantown, MD (2019-present)

▪ Provides information and guidance to employees on benefits matters such as benefits provisions, coverage and eligibility.

▪ Administer FMLA Leave requests using web-based software and partner with supervisors and HR consultants in the coordination of Leave requests.

▪ Prepare and audit billing statements for assign vendors; validate enrollment data and premium

deduction reports.

▪ Assist in design and distribution of benefits materials and education for orientation and open

Enrollment.

▪ Develop and maintain standard operating documentation for areas of responsibility.

▪ Act as liaison with insurance carriers and vendors and ensures confidentiality of information and compliance with HIPPA.

▪ Administer other employee group benefits such as Long-Term Care, Group Legal Insurance, and Workers’ Compensation.

▪ Administer, manage and serve as primary contact for Physician and Staff reimbursements (CME/Board Certification, others) in accordance with board and staff policies using web-based

reimbursement tracking systems.

▪ Monitor all employees 401k, Run biweekly 401k reports for new postings and changes.

▪ Run various monthly benefits reports for reconciliation with Payroll and Accounts Payable.

▪ Assist with testing for system update or changes.

• Maintain HRIS system by conducting various data analysis and entries into the system. Review and process changes regarding new hires, LOAs, Terminations, status, salary or pay rate changes for employees
• Work directly with HR Representatives to ensure that information entered in the HRIS system are accurate
• Liaison between Payroll and employees by troubleshooting payroll questions and requests and refer complex issues to my manager
• Frequently conduct audits of our human resources data to preserve its intergrity and accuracy
• Maintain shared folder on Network Drive to ensure effective communication with team members
• Participate in testing, troubleshooting and upgrades of HR systems
• Manage I-9 administration with a goal of 100% compliance. Run weekly I-9/e-Verify reports and conduct weekly conference meetings with HR Reps/Manager to discuss updated I-9 reports.
• Work with HR Representatives individually to provide assistance with I-9 Management System issues such as HR user errors, need PIN/Password reset, setting up/adding new locations and many more
• HR Benefits Specialist– AECOM
• Handles Leave of Absence Administration and Reporting-Coordinates the support for all leave of absence cases, developed a process to track and manage the Management Services leave of absence; (Monitor about 300 plus leave statuses from leave starts and end dates
• Responsible for LOA research and escalated employees’ issues pertaining to STD, LTD, FMLA, Health condition, parental leave, and premium deductions
• Responsible for consolidating monthly benefits premiums for SCA reporting process
• Gather and forward Medical support orders (QMSCO) to the benefits Center for processing
• Handles weekly VEBA funding directives (Daily draws)
• Responsible for Voluntary benefits reporting/invoicing for biweekly wire transfers
• Initiate Life Insurance claims

• Responsible for Risk Assessment, Management and Loss prevention while guaranteeing the firm’s goals are met. Analyze and review loss claims for accuracy and compensability
• Prepare report of investigative findings and function and communicate to the company brokers, insurance companies and attorneys for further discussions and claim resolution
• Coordinate incident intervention program with Health & Safety Manager/Project Manager to reduce risks and number loss claims. Maintaining a Health and Safety plan for all projects, identifying the hazards of each project sites and implementing controls to eliminate or reduce risks of hazards
• Coordinate and collaborate with all responsible parties to ensure quick and effective issues resolution and client satisfaction
• Perform monthly files review to update Senior Executives, Project Managers and Health & Safety Manager of claim status. The information provided helps management team proactively manage and aggressively control project scope and workforce, which strengthens company’s EMR ratings
• Other HR responsibilities (Benefits administration, onboarding, ADP/HRIS data entries, reporting, analyzing & Auditing etc.)
• Managed and analyzed data within HRIS for accuracy and consistency
• Responsibilities include facets of HR benefits such as monitoring all employees 401k, Running daily 401k reports for new postings and changes
• Run monthly loan reports from ADP and Fidelity to compare deductions
• Run monthly delinquent loan report to ensure active employees’ loans have not been defaulted
• Run report to ensure participants rollovers for each month posted
• Responsibilities also include garnishments, terminations, and annual EEO & VETS reporting
• Handle Ad hoc responsibilities/ Projects

• Investigation of claims to determine compensability. In the process I contact claimants, their employers, and providers for consistent & adequate information on claim. I also monitor claimants awards and treatments. Review OSHA form for reported injury or illness
• Process payment on all related medical bills and prescriptions, Issue disability checks if warranted
• Responsibilities also entail preparing files for Hearing on litigated claims
• Make daily contacts with, risk management and attorneys
• Trained and monitored employees on the use of company’s new Claims Management System (CareMC)