Damaris Valentina Aristega Flores
Saint Paul,MN
Summary
Professional dedicated to optimizing service operations and enhancing team efficiency. Proven track record in achieving high customer satisfaction, fostering loyalty, and implementing effective retention strategies. Exhibits strong decision-making skills in aligning customer, employee, and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Bullvino's Brazilian Steakhouse
Saint Paul, MN
08.2023 - Current
- Directed customer service operations, ensuring exceptional guest experiences and swift complaint resolution.
- Trained and led a team to foster collaboration, enhancing service processes and efficiency.
- Coordinated proactive problem-solving efforts to deliver seamless customer experiences.
Office Assistant
Bullvinos's Brazilian Steakhouse
Saint Paul, MN
10.2022 - 01.2025
- Directed phone calls to appropriate personnel, ensuring efficient communication flow.
- Maintained accurate inventory of office supplies, tracking orders and stock levels.
- Facilitated onboarding process for new employees by providing essential orientation materials.
- Streamlined office operations by managing calendars, scheduling appointments, and preparing reports.
Cashier
Culver's Restaurant
Little Canada, MN
03.2024 - 07.2024
- Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Greeted customers and addressed inquiries regarding store products and services.
- Executed additional duties as assigned by management.
Education
High School Diploma -
Teniente Hugo Ortiz
Guayaquil, Ecuador03-2020
Some College (No Degree) - English-as-a-Second-Language Education
Hudson County Community College
Jersey City, NJ01-2022
Some College (No Degree) - Business Management
Saint Paul College
Saint Paul, MNSkills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Performance metrics
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Certification
- English for Academic Purposes Program. EAP Faculty (Saint Paul College) 2022-23
References
- Taina Armendariz, GM at Bullvino's Brazilian Steakhouse. +1 (651)216-4754
- Mariano Celso, former GM at Bullvino's Brazilian Steakhouse. +1 (763)742-8612
Timeline
Cashier
Culver's Restaurant
03.2024 - 07.2024
Customer Service Manager
Bullvino's Brazilian Steakhouse
08.2023 - Current
Office Assistant
Bullvinos's Brazilian Steakhouse
10.2022 - 01.2025
High School Diploma -
Teniente Hugo Ortiz
Some College (No Degree) - English-as-a-Second-Language Education
Hudson County Community College
Some College (No Degree) - Business Management
Saint Paul College
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