Damarko Gordy-Dean
Crescendo
Minneapolis,MN
7
years of professional experience
I’ve spent over ten years in roles in which I’ve had the opportunity to connect with people about things they care about, whether it’s food, beverages, or furniture, and I’ve loved the work I’ve been lucky enough to take part in. I have a lot of fun getting to know all kinds of different people and find a lot of joy in being able to do something for them that brings value to their day.
Work History
Host/Front of House Support
2 Months- Coordinated guest arrivals and seating arrangements, prioritizing customer satisfaction and operational efficiency.
- Managed reservations using OpenTable, optimizing seating arrangements for maximum capacity.
- Assisted in training new hosts on service protocols and customer engagement techniques.
- Maintained cleanliness and organization of the front-of-house area.
- Handled customer inquiries and feedback professionally.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers with food delivery to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands.
- Backed up servers by checking on tables and retrieving items for guests.
Barista
1 Year- Provided excellent customer service, handling inquiries and special requests.
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Maintained cleanliness and organization of workstations to ensure efficient service.
Sales Associate
1 Year 3 Months- Championed sales initiatives through a customer-first approach, consistently surpassing targets.
- Address customer queries effectively, leading to measurable sales growth and enhanced satisfaction.
- Boost revenue through in-depth product knowledge, achieving significant increases.
- Implement customer-centric strategies to exceed sales goals and promptly resolve issues.
- Utilized data-driven insights to optimize sales strategies, resulting in measurable improvements in conversion rates and customer retention.
Server
1 Year 5 Months- Trained new servers to ensure consistent service quality, resulting in improved team performance.
- Implemented service policies to maintain high standards, boosting overall team efficiency.
- Ensured high satisfaction levels and repeat business by resolving customer issues.
- Implemented upselling strategies, increasing average order value and boosting revenue.
- Mastered menu items, guiding customers in food and beverage choices.
Barista
6 Months- Trained and supervised new staff on equipment use, customer service protocols, and beverage preparation.
- Engaged with customers to provide exceptional service and product recommendations.
Tour Guide
1 Year 1 Month- Designed and delivered captivating tours for varied audiences, significantly improving guest satisfaction and promoting repeat attendance.
- Regularly updated knowledge of facility services to provide detailed and engaging tours for guests.
- Managed large groups effectively, ensuring a positive and organized experience for all guests.
Education
B.F.A - ACTING
Skills
Public Speaking and communication
Storytelling
Memorization
Building guest/client relationships
Timeline
Host/Front of House Support
Indigena by Owamni
06.2026 - CurrentRead More
Barista
Crescendo
08.2025 - CurrentRead More
Sales Associate
Steinhafels
01.2024 - 04.2025Read More
Server
Monty's Blue Plate Diner
08.2022 - 01.2024Read More
Barista
Third Culture Bakery
05.2021 - 11.2021Read More
Tour Guide
Stevens Point Brewery
05.2019 - 06.2020Read More
University of Wisconsin-Stevens Point
B.F.A from ACTING
Read More