Joseph Rodriguez
1804 Silverbranch Blvd Apt 202 Orlando,FL
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Veterans Affairs systems. Effective at operating within VHA regulations and departmental guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
26
26
years of professional experience
Work History
Medical Instrument Technician
Veterans Affairs Orlando Florida VA Health System
11.2020 - Current
- Ensured patient information confidentiality by adhering to strict HIPAA guidelines during all interactions with medical records or equipment containing sensitive data.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Provided exceptional customer service to patients, addressing concerns related to the use of medical equipment during exams or treatments.
- Self-motivated, with a strong sense of personal responsibility.
Medical Technician
Veterans Affairs Caribbean Healthcare System
01.2010 - 06.2020
- Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals.
- Streamlined sample processing, prioritizing urgent cases for prompt diagnosis and treatment.
- Documented and verified patient information using laboratory information system.
- Actively participated in quality improvement initiatives aimed at enhancing overall lab performance.
- Trained and precepted new laboratory staff to improve skills in laboratory procedures.
Telemetry Technician / Health Technician
Veterans Affairs Caribbean Healthcare System
01.2012 - 01.2013
- Maintained and adjusted cardiology and pulmonary equipment.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Provided compassionate support to patients experiencing anxiety or discomfort related to telemetry monitoring procedures, helping ease their concerns throughout their hospital stay.
- Supported nursing staff with continuous monitoring of multiple patients simultaneously, allowing for better allocation of resources during high-stress situations.
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
Cardiology Technician Instructor
Star Career Academy
01.2009 - 01.2010
- Instruct and teach students cardiac stress testing, Holter monitoring, cardiac medications, and prepare students for the CT CPR and ECG exams
- Developed individualized learning plans to address diverse student needs, ensuring academic progress for all students.
- Integrated innovative teaching strategies into lesson plans, fostering a dynamic learning environment.
- Evaluated students' competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
Cardiac Technician Supervisor
Cooper University Hospital
01.2005 - 01.2009
- Provided assistance to electro physiologist, supporting timely processing of orders and cases.
- Improved diagnostic accuracy by conducting Holter monitor placements and interpretations.
- Implemented efficient record-keeping systems, ensuring accurate tracking of procedure completion statuses for optimal workflow organization.
- Maintained high standards of quality assurance by consistently calibrating equipment according to manufacturer guidelines.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
EMT-B/ MEDICAL TECHNICIAN
United States Air Force Maxwell A.F.B
01.1998 - 01.2001
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Performed medical tests and collected samples for laboratory analysis.
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Education
Bachelor of Science in Nursing -
Universidad Metropolitana
Bayamon, PR01.2016
Skills
- Customer Education
- Task Prioritization
- Time Management
- Decision-Making
- Problem-Solving
- Interpersonal Communication
- Good Telephone Etiquette
- Multitasking Abilities
- Critical Thinking
- Data Entry
- Team Management
- Flexible and Adaptable
References
Upon request
Timeline
Medical Instrument Technician
Veterans Affairs Orlando Florida VA Health System
11.2020 - Current
Telemetry Technician / Health Technician
Veterans Affairs Caribbean Healthcare System
01.2012 - 01.2013
Medical Technician
Veterans Affairs Caribbean Healthcare System
01.2010 - 06.2020
Cardiology Technician Instructor
Star Career Academy
01.2009 - 01.2010
Cardiac Technician Supervisor
Cooper University Hospital
01.2005 - 01.2009
EMT-B/ MEDICAL TECHNICIAN
United States Air Force Maxwell A.F.B
01.1998 - 01.2001
Bachelor of Science in Nursing -
Universidad Metropolitana
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