Damarys Cruz
Global Payments
St. Cloud,FL
14
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Fraud Specialist
1 Year 2 Months- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Provided exemplary level of customer service to clients and company personnel.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Owner Service Specialist
1 Year 10 Months- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided primary customer support to internal and external customers.
- Surpassed corporate goals by reaching [Number]% customer satisfaction rating.
- Demonstrated increased knowledge of company products and equipment.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
1 Year 11 Months- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
Optical Technician
7 Years 7 Months- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Education
High School Diploma
Skills
Proficient in [Software]
Procedure review
Effective communication
Fraud detection
Good Telephone Etiquette
Excellent Communication
Decision-Making
Data analysis
Problem-Solving
Spanish
I am fluent in Spanish I speak it , write it and i read it .
Languages
Spanish
Full Professional
Spanish
Full Professional
Timeline
Fraud Specialist
Global Payments
07.2022 - 09.2023Read More
Owner Service Specialist
Diamond Resorts
05.2019 - 03.2021Read More
Customer Service Representative
Conduent Call Center (Sunpass)
02.2016 - 01.2018Read More
Optical Technician
Kissimmee Optical
01.2010 - 08.2017Read More
Gateway High School
High School Diploma
Read More