Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damascus Barbary

Covington,GA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

12
12
years of professional experience

Work History

Uber Partner

Uber And Lyft
Atlanta, Georgia
06.2023 - Current
  • Maintained cleanliness of interior and exterior of vehicle.
  • Notified customers of delays to decrease calls to support.
  • Educated passengers on the rideshare app features, promoting a seamless experience.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.
  • Balanced multiple priorities during peak hours to maximize earnings and efficiency.

Delivery Courier

Caliway Transport Goods
Convington , Georgia
01.2024 - 11.2024
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Quickly responded to customer inquiries to improve business relationships.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Adhered to company policies and procedures, including confidentiality and data protection standards.

Customer Service Representative

Pure Talk USA
Atlanta, Georgia
09.2015 - 07.2019
  • Implemented innovative methods for streamlining the customer service process.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Excelled in exceeding daily credit card application goals.

Cashier

Convenience Store
Delary Beach, FL
08.2013 - 02.2015
  • Welcomed customers, offering assistance to help find store items.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Atlantic Community High School
Delray Beach, FL
05-1991

Skills

  • Route planning
  • Flexibility
  • Driving safety
  • Tech-savviness
  • Cleanliness
  • Punctuality
  • Efficient driving
  • Strong navigation
  • Adaptability and flexibility
  • Hospitable
  • Emergency response
  • Time management
  • Customer service

Timeline

Delivery Courier

Caliway Transport Goods
01.2024 - 11.2024

Uber Partner

Uber And Lyft
06.2023 - Current

Customer Service Representative

Pure Talk USA
09.2015 - 07.2019

Cashier

Convenience Store
08.2013 - 02.2015

High School Diploma -

Atlantic Community High School
Damascus Barbary