Damaya Francois
New York,USA
Summary
Highly adaptable and dependable professional experienced in team leadership and providing exceptional customer support. Proven track record of successfully managing and motivating teams, creating a positive work environment that fosters collaboration and productivity. Strong communication skills to effectively engage with customers, ensuring satisfaction and loyalty. Known for quickly adapting to new challenges and environments, confident in capacity to contribute to the success of any organization.
Overview
6
6
years of professional experience
Work History
Secretary
NYU Langone Health
02.2024 - Current
- Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures.
- Distributes materials according to content of communications outgoing documents
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Patient Transporter
NYU Langone Health
02.2021 - 02.2024
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
Cashier
Whole Foods
05.2019 - 08.2021
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
Seasonal Sales Associate
Vans
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Seasonal Sales Associate
SIX:02 Foot Locker
08.2018 - 09.2018
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bishop Loughlin MHS
Brooklyn, NY06.2018
Skills
- Microsoft Office Suite
- Keyboarding skills
- Organization
- Verbal and written communication
Skillstechnologies
- Excel
- Word
- PowerPoint
Timeline
Secretary
NYU Langone Health
02.2024 - Current
Patient Transporter
NYU Langone Health
02.2021 - 02.2024
Cashier
Whole Foods
05.2019 - 08.2021
Seasonal Sales Associate
Vans
11.2018 - 01.2019
Seasonal Sales Associate
SIX:02 Foot Locker
08.2018 - 09.2018
Bishop Loughlin MHS
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