Damen Jackson
Minford,OH
Summary
Dynamic retail professional with almost 10 years of experience in customer service, inventory management, and team development. Recognized for problem-solving abilities and operational oversight that lead to improved store performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Rural King
New Boston, OH
07.2018 - Current
- Supervised daily operations to enhance customer service and store efficiency.
- Trained and mentored staff on sales strategies and product knowledge.
- Developed merchandising plans to optimize product visibility and sales performance.
- Oversee inventory management practices to reduce stock discrepancies.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Department Manager
Rural King
New Boston, OH
07.2017 - 07.2018
- Analyzed sales data to inform strategic decisions, driving improvements in product offerings and promotions.
- Mentored team members on best practices, resulting in increased employee engagement and retention rates.
- Defined clear targets and objectives and communicated to other team members.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Oversaw compliance with company policies and safety regulations, maintaining a secure shopping environment.
Sales Associate
Kmart
New Boston, OH
09.2016 - 03.2017
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Processed transactions accurately, improving checkout efficiency and customer satisfaction.
- Resolved customer inquiries and complaints promptly, enhancing brand loyalty and service quality.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Janitor
Becketts Cleaning Service
Wheelersburg, OH
10.2013 - 03.2016
- Maintained cleanliness and sanitation in commercial spaces, ensuring compliance with health standards.
- Operated floor care equipment, including buffers to enhance facility appearance.
- Conducted regular inspections to identify maintenance needs and report issues promptly.
Summer Help
Wagner Rental & Supply
New Boston, OH
05.2012 - 10.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated and Serviced Small Construction Equipment, and home improvement items.
Education
High School Diploma -
Valley High
Lucasville, OHHigh School Diploma -
Scioto County Career Technical Center
Lucasville, OHSkills
- Problem-solving
- Customer service and engagement
- Inventory control, counting
- Cash auditing, Handling
- Store organization, opening and closing
- Staff supervision
- POS systems operations
- Mentoring, Coaching, Hiring and Training
- Operations oversight
- Performance evaluations
- Equipment operation, Forklift operation
- Internal theft prevention
Timeline
Assistant Store Manager
Rural King
07.2018 - Current
Department Manager
Rural King
07.2017 - 07.2018
Sales Associate
Kmart
09.2016 - 03.2017
Janitor
Becketts Cleaning Service
10.2013 - 03.2016
Summer Help
Wagner Rental & Supply
05.2012 - 10.2012
High School Diploma -
Valley High
High School Diploma -
Scioto County Career Technical Center