Damen Salvati
St. Petersburg,FL
Summary
Professional with focus on career development and growth. Skilled in team collaboration, coaching, and strategic planning. Known for adapting to changing needs and driving results. Proficient in conflict resolution, talent management, and performance improvement. Recognized for strong communication, leadership, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Service Manager
Texas Roadhouse
06.2023 - Current
- Oversaw daily operations, ensuring high service quality and customer satisfaction.
- Trained and mentored team members to enhance productivity and service efficiency.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Developed staff schedules, balancing labor needs with peak service hours effectively.
- Conducted regular performance evaluations, providing feedback to drive employee development.
Training Coordinator
Texas Roadhouse
01.2022 - 06.2023
- Worked with central management to identify, plan, align and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Monitored Trainer Chats for feedback on new hires to enhance their training.
Key Hourly
Texas Roadhouse
01.2021 - 06.2023
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed effective training manuals, modules and teaching aids.
Corporate Trainer
Texas Roadhouse
12.2020 - 06.2023
- Assisted in opening of new stores for Texas Roadhouse
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Monitored employee progress and gave feedback to management and additional training requirements.
Customer Service Lead
Chili's Bar And Grill
10.2014 - 10.2019
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Server Shift Leader
First Watch Daytime Cafe
03.2015 - 10.2017
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Shore Regional High School
West Long Branch06-2011
Skills
- Customer Service
- Relationship Retention
- Guest Relations
- Brand Loyalty
- Inventory Management
- Recruitment and Training
- Positive attitude
- Employee training and development
Timeline
Service Manager
Texas Roadhouse
06.2023 - Current
Training Coordinator
Texas Roadhouse
01.2022 - 06.2023
Key Hourly
Texas Roadhouse
01.2021 - 06.2023
Corporate Trainer
Texas Roadhouse
12.2020 - 06.2023
Server Shift Leader
First Watch Daytime Cafe
03.2015 - 10.2017
Customer Service Lead
Chili's Bar And Grill
10.2014 - 10.2019
High School Diploma -
Shore Regional High School