Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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DAMERIA COOPER

DAMERIA COOPER

Forney,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

ADVOCATE4ME

UNTIED HEALTHCARE
Minnetonka, MN
10.2022 - Current
  • Provide customer support through phone, email and chat channels.
  • Research customer inquiries to ensure accurate resolution of their issues.
  • Follow up with customers after resolution of their issue to ensure satisfaction was achieved.
  • Collaborate with colleagues across multiple departments to resolve customer issues quickly and efficiently.
  • Maintain a high level of professionalism while communicating with customers via all channels.
  • Ensure compliance with applicable laws and regulations related to the handling of personal information.
  • Record detailed notes in customer accounts for future reference and follow-up.
  • Keep thorough and detailed documentation of customer interactions and outcomes.
  • Perform extensive research on all inquiries and concerns to achieve complete client satisfaction.
  • Maintain updated knowledge through continuing education and advanced training.

Personal Phone Banker

MCI Telecommunications
DALLAS, TX
06.2021 - 08.2022
  • Verified accuracy of data entry into the system prior to completion of transaction processing.
  • Provided excellent customer service to clients by responding to inquiries, resolving issues and educating customers on products and services.
  • Maintained detailed records of customer interactions for future reference and training purposes.
  • Executed transactions within established turnaround timeframes to meet customer expectations.
  • Adhered to all applicable laws, regulations, policies and procedures when handling client requests and issues.
  • Worked collaboratively with colleagues across different departments such as operations, fraud prevention.
  • Navigated multiple computer systems and applications and utilized search tools to find customer information.
  • Documented all call details according to standard operating procedures.

Education

GED -

Alta Loma High School
Alta Loma, CA
06-1991

Skills

  • Analytical Thinking
  • Collaboration
  • Multitasking
  • Computer Skills
  • MS Office
  • Written Communication

Affiliations

  • ACTIVE IN MY COMMUNITY OF TRAVIS RANCH
  • SCHOOL VOLUNTEER FOR FIELDTRIPS, CLASS HELP, ETC
  • BUILDING NON-PROFIT AFTER SCHOOL PROGRAM

Timeline

ADVOCATE4ME

UNTIED HEALTHCARE
10.2022 - Current

Personal Phone Banker

MCI Telecommunications
06.2021 - 08.2022

GED -

Alta Loma High School

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DAMERIA COOPER