Damesha Jackson
1887 West Grand Blvd Apt 101,MI
Summary
Dynamic bar manager with a proven track record at Detroit Drinkwell, excelling in great customer service and team leadership. Expert in crafting high-quality cocktails and reducing wait times, while fostering loyalty through engaging interactions. Highly reliable and skilled in multitasking, ensuring compliance with health standards and enhancing profitability through effective cost control measures.
Overview
5
5
years of professional experience
Work History
Bartender
District 78
Detroit, MI
03.2025 - 11.2025
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer coolers refrigeration and storage areas.
Bar Manager
Detroit Drinkwell
Detroit, MI
02.2022 - 2024
- Implemented cost control measures to reduce waste and improve profitability.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bartender
Minnie’s Detroit
Detroit
09.2020 - 01.2022
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up sales.
Education
High School Diploma -
Pershing High
Detroit, MI06.2005
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Handling difficult customers
Timeline
Bartender
District 78
03.2025 - 11.2025
Bar Manager
Detroit Drinkwell
02.2022 - 2024
Bartender
Minnie’s Detroit
09.2020 - 01.2022
High School Diploma -
Pershing High