Dametreia Mealer
Jacksonville,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by exceeding performance metrics at Football Fanatics. Adept in guest relations and critical thinking, I excel in fast-paced environments, ensuring high standards of cleanliness and efficiency. Leveraged skills in heavy lifting and warehouse safety at Amazon, contributing to a high-performance team culture.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn Suites
2022.03 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Call Center Representative
Football Fanatics
2020.09 - 2022.03
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Processed debit and credit card and electronic check payments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Educated customers on company systems, form completion, and access to services.
Warehouse Associate
Amazon
2018.07 - 2020.09
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Assisted in the recruitment, training, and supervision of new warehouse employees, fostering a high-performance team culture.
Call Center Representative
GC Services
2016.08 - 2018.07
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Biscayne High School
Jacksonville, FL06.2016
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Heavy Lifting
- Loading and unloading
- Shipping and receiving
- Warehouse Safety
- Receiving and Processing Shipments
- Active Listening
- Critical Thinking
Timeline
Housekeeping Room Attendant
Hampton Inn Suites
2022.03 - Current
Call Center Representative
Football Fanatics
2020.09 - 2022.03
Warehouse Associate
Amazon
2018.07 - 2020.09
Call Center Representative
GC Services
2016.08 - 2018.07
Biscayne High School