Summary
Overview
Work History
Education
Skills
Timeline
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Dametreia Mealer

Jacksonville,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by exceeding performance metrics at Football Fanatics. Adept in guest relations and critical thinking, I excel in fast-paced environments, ensuring high standards of cleanliness and efficiency. Leveraged skills in heavy lifting and warehouse safety at Amazon, contributing to a high-performance team culture.

Overview

8
8
years of professional experience

Work History

Housekeeping Room Attendant

Hampton Inn Suites
Jacksonville, FL
03.2022 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Call Center Representative

Football Fanatics
Jacksonville, FL
09.2020 - 03.2022
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Processed debit and credit card and electronic check payments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Educated customers on company systems, form completion, and access to services.

Warehouse Associate

Amazon
Jacksonville, FL
07.2018 - 09.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Assisted in the recruitment, training, and supervision of new warehouse employees, fostering a high-performance team culture.

Call Center Representative

GC Services
Jacksonville, FL
08.2016 - 07.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Biscayne High School
Jacksonville, FL
06.2016

Skills

  • Cleaning bathrooms
  • Guest Relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Heavy Lifting
  • Loading and unloading
  • Shipping and receiving
  • Warehouse Safety
  • Receiving and Processing Shipments
  • Active Listening
  • Critical Thinking

Timeline

Housekeeping Room Attendant

Hampton Inn Suites
03.2022 - Current

Call Center Representative

Football Fanatics
09.2020 - 03.2022

Warehouse Associate

Amazon
07.2018 - 09.2020

Call Center Representative

GC Services
08.2016 - 07.2018

Biscayne High School
Dametreia Mealer