Damettra S. Hoskins
Indianapolis,IN
Summary
Skilled Medical Billing and Coding graduate with expertise in ICD-10-CM, CPT, HCPCS Level II, and HIPAA compliance. Experience in medical office administration and data management supports accuracy in high-pressure settings. Strong communication and organizational abilities enhance service delivery. Seeking a Medical Billing and Coding position to contribute to an efficient healthcare team.
Overview
23
23
years of professional experience
Work History
Mail Handler
United States Postal Service
11.2024 - Current
- Sort and process large volumes of incoming and outgoing mail with accuracy and efficiency.
- Operate automated mail processing equipment while following safety procedures.
- Load and unload mail containers and transport materials throughout the facility.
- Maintain productivity standards in a fast-paced, deadline-driven environment.
- Demonstrate strong attention to detail and organizational skills.
Customer Service Representative
Continuum Global
07.2024 - 10.2024
- Assisted customers by explaining billing statements and account information.
- Resolved customer concerns with professionalism and empathy.
- Utilized company systems to research accounts and identify solutions.
- Maintained accurate documentation while meeting quality and performance standards.
Event Security
Eclipse Staffing
05.2023 - 11.2023
- Provided professional security services for sporting events and entertainment venues.
- Maintained safety while delivering exceptional customer service.
- Responded effectively to incidents and followed established procedures.
Civilian Pay Technician
Defense Finance and Accounting Service
04.2021 - 03.2022
- Processed civilian payroll records while ensuring accuracy and compliance with federal regulations.
- Reviewed payroll transactions and maintained confidential employee information.
- Researched and resolved payroll discrepancies.
- Prepared payroll reports and maintained detailed records.
Scanner
Aerotek / Covance
10.2020 - 02.2021
- Scanned and processed high volumes of documents with exceptional accuracy.
- Maintained data quality through careful attention to detail.
- Met production goals in a fast-paced environment.
Leasing Consultant
Odin Properties – Indy Town Apartments
09.2019 - 09.2020
- Assisted prospective residents through the leasing process.
- Processed rental applications and verified applicant information.
- Conducted background and credit screenings.
- Maintained accurate leasing records and documentation.
Classroom Assistant/Substitute
Family Development Services
10.2018 - 09.2019
- Assisted teachers with classroom instruction and daily activities.
- Maintained accurate documentation and records.
- Supported children in a safe and positive learning environment.
Medical Office Front Desk Receptionist
IU Health Physicians
05.2017 - 08.2018
- Welcomed patients and provided outstanding customer service.
- Scheduled appointments and managed multi-line telephone systems.
- Verified patient demographics and insurance information.
- Maintained confidential patient records in accordance with HIPAA regulations.
- Assisted patients with forms and general office procedures.
- Staff America Staffing
Cashier
Get Go Cafe
Indianapolis, Indiana
07.2016 - 01.2017
- Assisted customers with purchases and provided friendly service.
- Operated cash register and processed transactions efficiently.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth operations.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Front Desk/Auditor
Candlewood Suites Hotel
Indianapolis, Indiana
05.2014 - 03.2016
- Managed daily front desk operations and guest check-in processes.
- Coordinated room bookings and reservations using hotel management software.
- Conducted nightly audits to ensure accurate financial reporting and cash handling.
- Assisted with check-in and check-out procedures for guests.
- Processed group bookings for corporate events or conventions as needed.
- Handled cashiering duties, including processing payments, issuing receipts, and balancing the daily ledger.
- Performed data entry into the computer system to accurately record guest information.
Intent Analyst
Interactions
Indianapolis, Indiana
02.2014 - 10.2014
- Handled high volumes of inbound calls efficiently and professionally.
- Documented interactions in customer relationship management software for tracking purposes.
- Maintained up-to-date knowledge of products and services offered by the company.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Cashier
Dollar General
Indianapolis, Indiana
04.2013 - 02.2014
- Operated cash register and processed transactions efficiently.
- Assisted customers with purchases and provided friendly service.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth operations.
- Monitored inventory levels and reported shortages to management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
Volt/Stericycle
Indianapolis, Indiana
06.2012 - 11.2012
- Resolved customer inquiries through various communication channels effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Documented customer interactions for future reference and quality assurance purposes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Head Cashier
Dune's Ribs
06.2003 - 09.2008
- Supervised cash handling and transaction processes for high-volume restaurant operations.
- Trained and mentored new cashiers on customer service and register procedures.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Resource Rep
CVS Distribution Center
Indianapolis, Indiana
09.2007 - 12.2007
- Packed products for shipment using appropriate materials and techniques.
- Operated warehouse equipment to move and organize items efficiently.
- Followed company guidelines for inventory management and stock rotation.
- Collaborated with team members to meet daily packing goals and deadlines.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
Cashier
Walmart
Indianapolis, Indiana
04.2007 - 09.2007
- Assisted customers with purchases and provided friendly service.
- Operated cash register and processed transactions efficiently.
- Ensured compliance with company policies during transactions and interactions.
- Helped customers find specific products, answered questions, and offered product advice.
Administrative Assistant
The UPS Store Inc.
Indianapolis, Indiana
05.2003 - 02.2004
- Managed daily office operations and maintained organized filing systems.
- Assisted customers with inquiries, providing information on services and products.
- Processed payments and handled cash transactions accurately and securely.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated shipping and receiving processes for customer orders and deliveries.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, Florida01-2024
Skills
- Customer Service
- Attention to Detail
- Time Management
- Written and Verbal Communication
- Data Entry
- Microsoft Office Suite
- Medical office management
- HIPAA Compliance
- Insurance Verification
- Claims Processing
- Electronic Health Records (EHR/EMR)
- ICD-10-CM
- CPT & HCPCS Coding
- Medical Terminology
- Medical Billing & Coding
Timeline
Mail Handler
United States Postal Service
11.2024 - Current
Customer Service Representative
Continuum Global
07.2024 - 10.2024
Event Security
Eclipse Staffing
05.2023 - 11.2023
Civilian Pay Technician
Defense Finance and Accounting Service
04.2021 - 03.2022
Scanner
Aerotek / Covance
10.2020 - 02.2021
Leasing Consultant
Odin Properties – Indy Town Apartments
09.2019 - 09.2020
Classroom Assistant/Substitute
Family Development Services
10.2018 - 09.2019
Medical Office Front Desk Receptionist
IU Health Physicians
05.2017 - 08.2018
Cashier
Get Go Cafe
07.2016 - 01.2017
Front Desk/Auditor
Candlewood Suites Hotel
05.2014 - 03.2016
Intent Analyst
Interactions
02.2014 - 10.2014
Cashier
Dollar General
04.2013 - 02.2014
Customer Service Representative
Volt/Stericycle
06.2012 - 11.2012
Resource Rep
CVS Distribution Center
09.2007 - 12.2007
Cashier
Walmart
04.2007 - 09.2007
Head Cashier
Dune's Ribs
06.2003 - 09.2008
Administrative Assistant
The UPS Store Inc.
05.2003 - 02.2004
Diploma - Medical Billing and Coding
Ultimate Medical Academy