Damia Cungtion
Cedar Rapids
Summary
Results-driven operations manager with a strong background in logistics, staff training, and business planning. Proven ability to enhance efficiency, develop effective marketing strategies, and optimize inventory management to drive customer engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Operator
Mamma Mias
Cedar Rapids, IA
04.2019 - Current
- Managed daily operations and logistics to ensure efficient service delivery.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff on operational procedures and customer service excellence.
- Analyzed sales data to identify trends and drive strategic decision-making for menu offerings.
- Fostered relationships with local suppliers to ensure quality ingredients at competitive prices.
- Established quality control measures to maintain high standards of food safety and service efficiency.
Behavior Technician
Cedar Rapids Community School District
Cedar Rapids, IA
08.2025 - 11.2026
- Collaborated with teachers and support staff to enhance classroom environments.
- Implemented individualized behavior intervention plans for students with diverse needs.
- Monitored student progress and documented behavioral data accurately.
- Assisted in developing effective communication strategies for non-verbal students.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Special Education Interventionist
Cedar Rapids Community School District
Cedar Rapids, IA
08.2025 - 04.2026
- Implemented individualized intervention strategies to support student learning and engagement.
- Collaborated with educators to assess student needs and develop tailored instructional plans.
- Monitored student progress through regular assessments and provided feedback for improvement.
- Utilized educational technology tools to enhance intervention delivery and track outcomes.
- Facilitated small group sessions focused on skill development in reading and mathematics.
- Adapted instructional materials to accommodate diverse learning styles and abilities of students.
- Participated in professional development workshops to enhance intervention techniques and strategies.
- Established positive relationships with students, fostering a supportive learning environment conducive to growth.
- Gathered, organized, and analyzed data on student needs and progress.
- Developed strong relationships with students, fostering trust and promoting a positive learning environment.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Conducted small group instruction focusing on specific skill areas, allowing for targeted remediation efforts within the classroom setting.
- Encouraged parental involvement in the education process through consistent updates on student progress, recommendations for at-home support, and invitations to school events.
- Enhanced knowledge by attending training and adopting new technologies.
- Completed required documentation such as evaluations, treatment notes, and exit summaries.
- Collaborated with colleagues to develop and refine curriculum materials for use in intervention programs, ensuring alignment with state standards.
- Helped students prepare for standardized tests and reviewed results against objectives after completion.
- Incorporated research-based instructional practices into daily lessons, ensuring effective teaching strategies were utilized.
- Supported classroom teachers by providing resources and guidance on differentiation techniques for diverse learners.
- Collaborated with multidisciplinary teams to identify student needs and create tailored intervention plans.
- Implemented behavioral management strategies to maintain a focused and productive classroom environment during interventions sessions.
Packer
Nordstrom
Cedar Rapids, IA
03.2023 - 07.2025
- Packaged merchandise accurately for timely shipment to ensure customer satisfaction.
- Operated packaging machinery, maintaining optimal performance and safety standards.
- Collaborated with team members to streamline packing processes, enhancing workflow efficiency.
- Inspected products for quality assurance before final packaging and dispatching.
Direct Support Professional
NeuroRestorative
Cedar Rapids, IA
05.2023 - 03.2024
- Assisted individuals in daily living activities to enhance quality of life and promote independence.
- Implemented personalized care plans tailored to individual needs and preferences.
- Monitored client progress, documenting changes in behavior and health status accurately.
- Collaborated with interdisciplinary teams to develop strategies for client support and engagement.
- Advocated for clients' rights, ensuring access to resources and services within the community.
- Developed recreational activities that fostered social interaction and skill development among clients.
- Evaluated effectiveness of support strategies, recommending adjustments to improve client outcomes.
Youth Care Worker
Four Oaks
Cedar Rapids, IA
02.2019 - 11.2023
- Facilitated daily activities and programs to promote social skills and emotional growth among youth.
- Collaborated with multidisciplinary teams to develop individualized care plans for each resident.
- Monitored behavior and provided support during crisis situations, ensuring safety and stability.
- Trained and mentored new staff on best practices for youth engagement and behavioral management techniques.
- Implemented conflict resolution strategies, fostering positive relationships among residents and staff.
Education
Associate of Business Administration - Business Administration
Kirkwood Community College
Cedar Rapids, IA05-2014
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
Accomplishments
owner/operator of Mamma Mia's non profit organization
owner/operator of Mamma Mia's food and beverage catering corporation
Adult and Child abuse mandatory reporter
Substitute authorized
certified special education interventionist
District behavior tech
First home based business on Doordash
Certification
special education interventionist
Behavior tech
mandatory reporter
food handler
Chef
safety trained
cpr
Languages
English
Full Professional
Timeline
Behavior Technician
Cedar Rapids Community School District
08.2025 - 11.2026
Special Education Interventionist
Cedar Rapids Community School District
08.2025 - 04.2026
Direct Support Professional
NeuroRestorative
05.2023 - 03.2024
Packer
Nordstrom
03.2023 - 07.2025
Owner/Operator
Mamma Mias
04.2019 - Current
Youth Care Worker
Four Oaks
02.2019 - 11.2023
Associate of Business Administration - Business Administration
Kirkwood Community College