Damia Morse
Farmington Hills,MI
Summary
Experienced and dependable professional with over 5 years of expertise in mental health and criminal justice. Committed to supporting and assisting patients and residents in diverse settings, such as large residential facilities and community-based treatment centers. Strong communication skills and a compassionate nature consistently lead to positive outcomes in challenging environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Juvenile Detention Specialist
Wayne County Government
Detroit, MI
02.2024 - Current
- Assist in educational programs, providing academic support and tutoring services to improve resident performance in school.
- Supervise residents during meals, recreation and other activities and provide assistance and guidance to residents regarding daily activities.
- Establish positive working relationships and maintain boundaries with residents.
- Conduct security checks of residents and living areas.
- Document resident behavior and activities in logbooks as well as prepare reports to document incidents and violations.
- Make rounds at specified intervals and participate in head counts and roll calls.
- Respond to emergency situations and de-escalate hostile confrontations.
- Assist in intake and release of residents.
- Restrain juvenile inmates when disturbances require physical intervention.
Customer Service Representative
Blue Cross Blue Shield
Remote
04.2023 - 08.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Handled customer inquiries on claims. grievances, appeals, and billing.
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Participated in team meetings and contributed ideas for organizational success.
Regional TMS Technician
Greenbrook TMS NeuroHealth Centers
Ann Arbor, MI
02.2022 - 03.2023
- Scheduled patient appointments with medical scheduling software and collected patient payments for treatment.
- Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
- Maintained accurate records of each treatment session and patient charts/medical records ensuring that all data was available for future reference or research purposes.
- Monitored patient vital signs, lab results and other indicators of health.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Collaborated with psychiatrist to provide individualized treatments plans for each patient.
- Participated in interdisciplinary meetings with other healthcare providers, sharing insights on patient progress and adjusting treatment plans as needed.
Forensic Assistant
State of Michigan - Center for Forensic Psychiatry
Saline, MI
01.2020 - 02.2022
- Participated as a member of a unit treatment team in implementing individualized treatment programs for patients who have been declared not guilty by reason of insanity of incompetent to stand trial.
- Oversaw and participated in recreational activities with patients in a therapeutic manner,
- Observed patients activities to detect unusual or prohibited behavior, which might be a threat to the safety of patients, employees, visitors, or the security of the facility,
- Attempted to modify patients attitude and behavior through therapeutic interpersonal one-on-one or group interaction.
- Participated in restraints and emergency runs to ensure patient and staff safety on the units.
Behavior Technician
Gateway Pediatric Therapy
Livonia, MI
11.2019 - 01.2020
- Provided clinic and home-based one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Facilitated social skills development in group settings, fostering improved peer interactions.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI12.2019
High School Diploma -
Harrison High School
Farmington Hills, MI05.2015
Skills
- Youth Counseling
- Positive Reinforcement
- Mental Health Support
- De-Escalation Techniques
- Customer Service
- Problem-Solving Abilities
- Critical Thinking
- Data Collection and Entry
- Microsoft Office
- Appointment Scheduling
- Building Rapport
Certification
- CPR/BLS Certified (February 2024-February 2026)
- Handle with Care Certified - Patient Restraint Techniques (February 2024-February 2025)
Timeline
Juvenile Detention Specialist
Wayne County Government
02.2024 - Current
Customer Service Representative
Blue Cross Blue Shield
04.2023 - 08.2023
Regional TMS Technician
Greenbrook TMS NeuroHealth Centers
02.2022 - 03.2023
Forensic Assistant
State of Michigan - Center for Forensic Psychiatry
01.2020 - 02.2022
Behavior Technician
Gateway Pediatric Therapy
11.2019 - 01.2020
Bachelor of Science - Psychology
Central Michigan University
High School Diploma -
Harrison High School