Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damian Audain

Orlando

Summary

Dynamic professional with over 28 years of diverse experience, including more than 15 years in leadership roles, specializing in driving operational excellence and strategic growth. Proven ability to foster team collaboration and achieve impactful results in fast-paced environments while navigating complex challenges and optimizing processes. Skilled in cultivating positive workplace cultures that enhance productivity and engagement. Recognized for adaptability, effective communication skills, and strong decision-making capabilities that consistently contribute to organizational success.

Overview

31
31
years of professional experience

Work History

General Manager

Altamonte Springs Hotel and Suites
01.2021 - Current

Intake Specialist

Morgan and Morgan
01.2018 - 01.2021
  • Consultations for Medical Malpractice and P.I

Guest Relations Manager

The Westin Princeville Hawaii
01.2017 - 01.2018
  • Directed recruitment/training and staff development
  • Oversee the front desk specifically with a staff of 11
  • Help to maintain/increase employee relations thus fostering a positive work environment.
  • Administer daily operations to ensure policies are adhered to by front office staff
  • Cultivate a strong customer service relationship with guests to drive loyalty thus fostering repeat business.
  • Associate development with their role

Front Office Training/Guest Relations Manager

The Westin St. John Resorts and Villas
01.2014 - 01.2017
  • Oversee the entire front office operations
  • Direct recruitment, One on One with staff
  • Do yearly reviews
  • Coaching and counseling
  • Scheduling
  • P&L and budgeting
  • Train all New hires and retrain to keep staff up to date
  • Service Culture trainer for all new hires of the Westin St. John
  • Handled all guest-related issues

Front Office Manager

Dreams Sugar Bay Resort and Spa
01.2012 - 01.2014
  • Managed a team of 20 associates
  • Recruiting, budgeting
  • Cross-trained all of the associates within front office
  • Direct reports
  • Oversee the front desk, pbx, and service express
  • Ensure guest satisfaction
  • Staff Development

Unemployment Collections Senior Officer

Virgin Islands Department of Labor
01.2011 - 01.2012
  • Ensuring employers comply with the laws
  • Create subpoenas
  • Job site visits
  • Employer registration

Manager

First Rent A Car
01.2011 - 01.2011
  • Renting on vehicles
  • Payroll
  • Supervise staff
  • Customer service

Senior Public Relations Officer

St. Christopher & Nevis Social Security Board
01.1995 - 01.2011
  • Marketing
  • Publications
  • Recording and radio station programs
  • Handles all events
  • Being the face of the institution

Education

DBA - Business Administration

California Intercontinental University
01.2024

MBA - Business Administration

California Intercontinental University
01.2024

BBA - Business Administration, Hospitality and Tourism

University of The Virgin Islands
01.2016

High School Diploma - undefined

Cayon High School
01.1994

Skills

  • Customer service expertise
  • Proficient in fostering service culture
  • Front office trainer (customer service and systems)
  • Galaxy navigation expertise
  • Management of front desk operations
  • Proficient in multi-level communication skills
  • Florida-licensed agent for life and health insurance

Timeline

General Manager

Altamonte Springs Hotel and Suites
01.2021 - Current

Intake Specialist

Morgan and Morgan
01.2018 - 01.2021

Guest Relations Manager

The Westin Princeville Hawaii
01.2017 - 01.2018

Front Office Training/Guest Relations Manager

The Westin St. John Resorts and Villas
01.2014 - 01.2017

Front Office Manager

Dreams Sugar Bay Resort and Spa
01.2012 - 01.2014

Unemployment Collections Senior Officer

Virgin Islands Department of Labor
01.2011 - 01.2012

Manager

First Rent A Car
01.2011 - 01.2011

Senior Public Relations Officer

St. Christopher & Nevis Social Security Board
01.1995 - 01.2011

MBA - Business Administration

California Intercontinental University

High School Diploma - undefined

Cayon High School

DBA - Business Administration

California Intercontinental University

BBA - Business Administration, Hospitality and Tourism

University of The Virgin Islands