Summary
Overview
Work History
Education
Skills
Timeline
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Sandi Johnson

Knoxville,TN

Summary

Results-driven professional with extensive experience in the hospitality industry. Strong communication and teamwork abilities, with a focus on resolving customer complaints and enhancing service delivery to promote loyalty and repeat business.

Overview

4
4
years of professional experience

Work History

General Manager

Union Place Bar and Grill
Knoxville, TN
03.2025 - 01.2026
  • Oversaw daily operations and ensured efficient service delivery to enhance customer satisfaction.
  • Managed staff scheduling and performance, fostering a collaborative work environment.
  • Trained new employees on operational standards and customer service protocols.
  • Analyzed sales data to identify trends and inform menu adjustments for improved profitability.
  • Collaborated with marketing team to promote events, increasing customer engagement and visibility.
  • Resolved customer complaints promptly, enhancing overall dining experiences and loyalty.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bartender Supervisor

Stillhouse Tavern
Knoxville, TN
02.2022 - 02.2025
  • Led daily bar operations, ensuring seamless service and adherence to quality standards.
  • Trained and mentored staff on cocktail preparation and customer service techniques.
  • Monitored compliance with health regulations, maintaining a safe and sanitary work environment.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Cook/ Bartender

The Hill
Knoxville, TN
09.2021 - 02.2022
  • Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Education

Kaplan Real Estate Education
On Line

Skills

  • Problem resolution
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Engaging personality
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Sales expertise

Timeline

General Manager

Union Place Bar and Grill
03.2025 - 01.2026

Bartender Supervisor

Stillhouse Tavern
02.2022 - 02.2025

Cook/ Bartender

The Hill
09.2021 - 02.2022

Kaplan Real Estate Education
Sandi Johnson