Results-driven professional with extensive experience in the hospitality industry. Strong communication and teamwork abilities, with a focus on resolving customer complaints and enhancing service delivery to promote loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
General Manager
Union Place Bar and Grill
Knoxville, TN
03.2025 - 01.2026
Oversaw daily operations and ensured efficient service delivery to enhance customer satisfaction.
Managed staff scheduling and performance, fostering a collaborative work environment.
Trained new employees on operational standards and customer service protocols.
Analyzed sales data to identify trends and inform menu adjustments for improved profitability.
Collaborated with marketing team to promote events, increasing customer engagement and visibility.
Resolved customer complaints promptly, enhancing overall dining experiences and loyalty.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender Supervisor
Stillhouse Tavern
Knoxville, TN
02.2022 - 02.2025
Led daily bar operations, ensuring seamless service and adherence to quality standards.
Trained and mentored staff on cocktail preparation and customer service techniques.
Monitored compliance with health regulations, maintaining a safe and sanitary work environment.
Resolved customer complaints effectively, fostering positive relationships and repeat business.
Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Cook/ Bartender
The Hill
Knoxville, TN
09.2021 - 02.2022
Maintained cleanliness and organization of kitchen workstations to ensure food safety compliance.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.