Damian Conteh
Rosharon,TX
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Region III Maintenance Supervisor/Delivery Manager
Texas Department Of Criminal Justice
06.2019 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 10 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Mail Delivery Driver
Harris County Community Supervision & Corrections Department
02.2014 - 06.2019
- Proactively communicated with supervisors regarding any challenges faced during deliveries or improvements needed within the system for better results.
- Enhanced mail delivery efficiency by accurately sorting and organizing parcels.
- Assisted in training new hires, sharing best practices, and providing guidance for efficient route management techniques.
- Provided support during peak seasons, adapting to increased workload without compromising quality or punctuality of deliveries.
- Maintained excellent customer service with timely deliveries and professional communication.
- Recognized potential safety hazards during deliveries, taking appropriate action to minimize risk while still fulfilling job responsibilities effectively.
- Developed strong rapport with customers on assigned route, fostering a positive relationship between them and the postal service organization.
- Resolved customer complaints promptly, demonstrating professionalism and commitment to satisfaction in every interaction.
- Navigated challenging weather conditions safely, maintaining consistent on-time deliveries despite adverse situations.
- Reduced misdelivery incidents through diligent route planning and GPS navigation usage.
- Demonstrated flexibility in adjusting to unexpected changes in daily schedules, maintaining a high level of performance regardless of unforeseen circumstances.
- Adhered strictly to company policies concerning vehicle operation rules such as proper parking procedures and obeying all traffic laws.
- Handled sensitive documents securely, adhering to strict confidentiality protocols for customer privacy protection.
- Consistently met or exceeded daily delivery targets, contributing to overall team success in achieving operational goals.
- Maximized fuel efficiency through careful route planning and strategic driving techniques, reducing both costs and environmental impact.
- Ensured vehicle maintenance, conducting regular inspections and addressing any issues for optimal performance.
Education
Bachelor of Arts - Humanities
University of Houston - Downtown
Houston, TX12.2005
Skills
- Team Supervision
- Staff Management
- Materials Requisition
- Staff Scheduling
- Inventory Replenishment
- Vehicle Maintenance
- Safety Compliance
- Employee Safety Training
- Conflict Resolution
- Cross-Functional Collaboration
Languages
Spanish
Professional Working
Italian
Professional Working
French
Limited Working
Timeline
Region III Maintenance Supervisor/Delivery Manager
Texas Department Of Criminal Justice
06.2019 - Current
Mail Delivery Driver
Harris County Community Supervision & Corrections Department
02.2014 - 06.2019
Bachelor of Arts - Humanities
University of Houston - Downtown