Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damian Figueroa

Miami,FL

Summary

Experienced and motivated sales associate with exceptional bilingual customer service/sales experience. Skilled in collaborative team-building and project oversight, known for delivering great customer service and consistently achieving targeted sales margins.

Highly experienced in office tasks like cash sales, batching receipts, and proficient in using Google Docs and Microsoft Office, including PowerPoint/Slides. Skilled in social media marketing and well-versed in Amazon AWS.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Sales Associate

Bath And Body Works
09.2021 - 09.2023
  • Excellent customer service.
  • Cash register experience.
  • Exceptional teamwork skills, collaborating seamlessly with colleagues.
  • Remains calm/composed while in challenging high paced work environments (seasonal)
  • Labor work up to 50lbs
  • Developed positive and loyalty relationships with customers.
  • Receiving heavy shipping containers/ boxes for shipment.
  • Working alongside managers and with higher-ups.
  • Answering questions and inquiries from multiple customers at once.

Front Desk/Cashier

Pizza Scene
01.2019 - 01.2020
  • Customer Service: Ensuring customers had the correct items, warmly greeting customers, and assisting with placing orders and taking calls.
  • Cleaning: In charge of daily clean up and disinfecting of kitchen area and countertops after each customer
  • Cashier: Accurately handled transactions, refunds, and overall orders including cash, check, and credit card machines.
  • Oversee daily final day cash and credit transactions.
  • Food Prep: Prepared meals for deliveries and walk-ins.
  • Working under pressure: Multitasked under fast paced environments that included greeting customers, taking phone/uber/in person orders, placing orders, packing and preparing every order in a high volume.
  • Inventory: Responsible for restocking ingredients, utensils, drinks, and all freshly served condiments.

Participant of STEM Robotics Program

Miami Dade College
01.2018 - 03.2018
  • Practiced and learned basic Arduino coding
  • Assembled VEX robots
  • Sharpened droning equipment knowledge
  • Learned and adapted quickly to new technology and software applications

Assisting Director

Mater Lakes Academy
01.2017 - 01.2018
  • In Theater Program
  • Responsible for leading classmates (up to 25 classmates) in class theatrical plays.
  • Ensured classmates had all their required tools daily.
  • Assisted with talent casting.
  • Establish peace and cooperativeness among participants.
  • Aid stage crew including props, lighting and wardrobe.
  • Managing teams.
  • Demonstrated creativity and resourcefulness development of innovative solutions

Computer Technician

RMC Professional Services
10.2014 - 06.2015
  • Removed Malware/ Spyware from machinery
  • Computer issues/ malfunctions.
  • Windows updates errors.
  • Examine and check hardware
  • Prepared new computers for installations.
  • Troubleshoot failed patch installations.
  • Monitored CPU and GPU Usage.
  • Computer Repair; damages drivers, hardware replacement, RAM installation.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Trained customer employees and managers on machine use and maintenance

Associate

Caliente
10.2023 - Current
  • Assisting customers in finding what they were looking for throughout our store.
  • Inquiring information about customers to create an easier selling process.
  • Explain the product to the customers, the uses, and the reasons they sell.
  • Maintaining the overall cleanliness of the store and tidying up regularly.
  • Getting customers out of their shell and more comfortable with the store.
  • Stocking and replenishing the sales floor with new products weekly.
  • No matter the subject at hand, professionality and customer service are always the top priority.
  • Making sure the customer always leaves satisfied by resolving complex issues and giving excellent service.
  • Being an important team player apart of a tight-knitted crew.
  • Increased sales by customizing pitches to address specific client needs and concerns.
  • Using the POS system to charge customers, create accounts, and apply their coupons/discounts.


Education

High School Diploma -

Mater Lakes Charter Academy, Miami Dade College
Miami
08.2013 - 06.2020

Digital Music Production -

Miami Dade College
Miami, FL

AWS CERTIFICATION - AWS

Amazon Web Services
Miami Gardens, FL

Skills

Stocking and replenishing

Product promotions

Sales expertise

Sales trends

Exceptional customer service

Excellent people skills

Multi-tasking strength

Social perceptiveness

Shipment processing

Problem-solving skills

Certification

AWS Certified Cloud Practitioner- https://aw.certmetrics.com/amazon/public/verification.aspx -9DGBFZDDEJBEQ5C0

Timeline

Associate

Caliente
10.2023 - Current

AWS Certified Solutions Architect - Associate (Retired)- Score :664

08-2022

Sales Associate

Bath And Body Works
09.2021 - 09.2023

AWS Certified Cloud Practitioner- https://aw.certmetrics.com/amazon/public/verification.aspx -9DGBFZDDEJBEQ5C0

07-2019

Front Desk/Cashier

Pizza Scene
01.2019 - 01.2020

Participant of STEM Robotics Program

Miami Dade College
01.2018 - 03.2018

Assisting Director

Mater Lakes Academy
01.2017 - 01.2018

Computer Technician

RMC Professional Services
10.2014 - 06.2015

High School Diploma -

Mater Lakes Charter Academy, Miami Dade College
08.2013 - 06.2020

Digital Music Production -

Miami Dade College

AWS CERTIFICATION - AWS

Amazon Web Services

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Damian Figueroa
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