Damian Griswold
Port Richey,FL
Summary
Dedicated automotive professional with extensive experience delivering exceptional customer service. Skilled at creating a personalized, efficient customer experience while ensuring timely issue resolution and high standards of service. Proven ability to build customer loyalty, increased satisfaction, and maintain strong relationships through attentive, detail-oriented service.
Overview
8
8
years of professional experience
Work History
Service Advisor
Wesley Chapel Toyota
Wesley Chapel, FL
06.2024 - Current
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Coordinated service appointments, ensuring timely vehicle maintenance and repairs.
- Provided accurate information on service options, enhancing customer understanding and satisfaction.
- Managed customer inquiries, resolving issues efficiently to maintain high service standards.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Sales Associate
Maus Nissan Tampa
Tampa, FL
10.2022 - 05.2024
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in selecting vehicles that matched their needs and preferences..
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Conducted follow-up communications to ensure customer satisfaction post-purchase.
- Built strong relationships with clients, fostering repeat business opportunities.
Sales Associate
Wesley Chapel Nissan
Wesley Chapel, FL
10.2020 - 06.2022
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Conducted follow-up communications to ensure customer satisfaction post-purchase.
- Built strong relationships with clients, fostering repeat business opportunities.
Express Service Technician
Gainesville Nissan
Gainesville, FL
10.2018 - 10.2020
- Conducted routine maintenance services, including oil changes and tire rotations, ensuring client satisfaction.
- Collaborated with service advisors to communicate repair needs and ensure accurate service estimates.
- Mentored junior technicians in best practices for vehicle inspections and repairs, improving overall team efficiency.
- Streamlined workflow processes to enhance service delivery times while maintaining quality standards.
Education
High School Diploma -
Buchholz High School
Gainesville, FLSkills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Report creation
Timeline
Service Advisor
Wesley Chapel Toyota
06.2024 - Current
Sales Associate
Maus Nissan Tampa
10.2022 - 05.2024
Sales Associate
Wesley Chapel Nissan
10.2020 - 06.2022
Express Service Technician
Gainesville Nissan
10.2018 - 10.2020
High School Diploma -
Buchholz High School