DAMIAN ALEXANDER TURNER
Brooklyn,NY
Summary
Proven track record in enhancing delivery efficiency and customer satisfaction as an Independent Contract Medical Courier Driver for US Pack Logistics and Associated Couriers. Skilled in route planning and HIPAA compliance, excelling in fostering strong client relationships and optimizing business processes. Achieved significant improvements in operational efficiency and service quality, demonstrating exceptional organizational and communication abilities. Energetic Medical Courier with extensive experience delivering medicine and specimens. Detail-oriented with focus on meeting requirements and deadlines. Possesses safe driving record and valid driver's license Class D in NYS.
Overview
11
11
years of professional experience
Work History
Independent Contract Medical Courier Driver
US Pack Logistics
03.2022 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling client medicine and specimens during transport, completing approximately 50 deliveries daily.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of clients medicine and specimens.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Independent Contract Medical Courier Driver
Associated Couriers
01.2022 - 04.2023
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules completing approximately 50 deliveries daily.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen and medicine pick-up and delivery processes.
- Minimized errors in medicine and specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
Manager
Captain Mikes Seafood Rest
02.2020 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 10 employees, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Overnight Dispatcher
Delux Transportation
01.2019 - 02.2020
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Assured that 40 routes were covered by delivery drivers.
Owner
D&A TRANSPORTATION AND LOGISTICS
04.2013 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by a team of 5 employees.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Skills
- Handling pharmaceutical materials
- Route Planning
- HIPAA Compliance
- Package pickup and delivery
- Clerical Support
- Local routes
- Experienced Dispatcher
- Payment Collection
- Issue Escalation
- Business processes and procedures
Timeline
Independent Contract Medical Courier Driver
US Pack Logistics
03.2022 - Current
Independent Contract Medical Courier Driver
Associated Couriers
01.2022 - 04.2023
Manager
Captain Mikes Seafood Rest
02.2020 - 01.2022
Overnight Dispatcher
Delux Transportation
01.2019 - 02.2020
Owner
D&A TRANSPORTATION AND LOGISTICS
04.2013 - 01.2019
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