Damien Chaptinel
White Plains,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
Work History
General Manager
American Express Centurion Lounge
Arlington, VA
11.2023 - Current
- Spearheaded launch of American Express Centurion Lounge at DCA Reagan Airport.
- Recruited and trained over 60 associates and managers for successful opening.
- Achieved top three ranking in customer satisfaction within six months of operations.
- Served as task force General Manager during lounge construction at multiple airports.
Director of Operations
HMS Host
08.2007 - 10.2023
- Consistently achieved P&L targets through strategic management across multiple locations.
- Oversaw operations at airports including Dulles, Fresno, Los Angeles, Palm Springs, El Paso and Reagan.
- Contributed to new store openings on West Coast while advancing in management roles.
F&B OPS Manager
Various
DC Metro
12.2003 - 08.2007
- Opened multiple dining concepts for various investor groups.
- Launched upscale casual concept for Holiday Inn Select in Chantilly, VA.
- Established European-style coffee shop, Upper Crust Gourmet, in Arlington, VA.
Education
Bachelor in Culinary Arts, Hotel & Restaurant Management - Hospitality Management
Le Gue A Tresmes Culinary School
France06.1996
A.A. Culinary Arts, Hotel &Restaurant Management - Hospitality Management
Lycee Hotelier De St Quentin En Yvelynes
France06.1994
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
Hobbies and Interests
- Travel
- Movies
- Hiking
- Kayaking
- Biking
Languages
French
Professional
Timeline
General Manager
American Express Centurion Lounge
11.2023 - Current
Director of Operations
HMS Host
08.2007 - 10.2023
F&B OPS Manager
Various
12.2003 - 08.2007
Bachelor in Culinary Arts, Hotel & Restaurant Management - Hospitality Management
Le Gue A Tresmes Culinary School
A.A. Culinary Arts, Hotel &Restaurant Management - Hospitality Management
Lycee Hotelier De St Quentin En Yvelynes
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