Shannen E. Alexander
Dallas,TX
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant & sales manager passionate about food and beverage and the customers experience. A multi-tasker who excels at staff training, recruiting, sales & social media management with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Overview
6
6
years of professional experience
Work History
General Manager
DJS Steakhouse
08.2021 - 01.2025
- Developed seasonal menus based on customer preferences and market trends, resulting in a 20% boost in sales.
- Enhanced customer experience through staff training programs focused on service excellence and product knowledge.
- Initiated community outreach events to strengthen brand presence, increasing local customer engagement by 30%.
- Collaborated with culinary teams to ensure quality standards that consistently met and exceeded guest expectations.
- Fostered a culture of continuous improvement, empowering staff to propose and implement innovative ideas.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Social Media Manager
Price Group Media
08.2020 - 01.2025
- Collaborated with influencers and brand partners to amplify campaign reach and enhance audience engagement.
- Facilitated community management, addressing inquiries and comments in a timely manner to build trust and loyalty among followers.
- Developed and implemented comprehensive social media marketing strategies that aligned with brand objectives and target audience preferences.
- Created engaging and shareable content across various platforms, enhancing brand visibility and fostering community interaction.
- Managed sponsored posts and paid advertising campaigns on Facebook, Instagram, LinkedIn, and Twitter for increased exposure.
Business Development Manager
T-Mobile
08.2018 - 01.2024
- Excelled in training, mentoring, and leading a team of 5 managers, each responsible for guiding 9 sales representatives. Involved in developing and executing solution-oriented sales strategies, analyzing business trends, and driving outside sales performance. Successfully collaborated with cross-functional teams to deliver comprehensive solutions, negotiate contracts, and implemented strategies to enhance customer satisfaction and retention. With a goal attainment average of 180% and revenue growth at 200%, maintained a robust sales pipeline and accurately forecasted sales projections. An expert in SAAS and subscription-based services, along with my role as system integration specialist during the Sprint & T-Mobile merger, highlights my ability to learn, train, and achieve operational excellence.
Assistant General Manager
Ten01Live
05.2020 - 08.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
Bachelor of Science - Business Management
OSU
Tulsa, OK06.2014
Master of Science - Business
Full Sail University
Orlando, FL08.2016
Skills
- Accounting & Budgeting
- Excellent interpersonal and communication skills
- Partner Relationship Management
- Social Media Management
- SEO Management
- Strategic Planning
- Experienced in most restaurant positions
- Cross Functional Collaboration
- Negotiation Skills
- Sales Forecasting
Timeline
General Manager
DJS Steakhouse
08.2021 - 01.2025
Social Media Manager
Price Group Media
08.2020 - 01.2025
Assistant General Manager
Ten01Live
05.2020 - 08.2022
Business Development Manager
T-Mobile
08.2018 - 01.2024
Bachelor of Science - Business Management
OSU
Master of Science - Business
Full Sail University