Damien Coleman Sr
Mishawaka,IN
Summary
Results-driven IT Technician with a proven track record at Zentis, excelling in network troubleshooting and hardware diagnostics. Expertly managed large IT projects while enhancing ticketing system efficiency, leading to accelerated response times. Adept at resolving complex technical issues, demonstrating strong problem-solving skills and user management capabilities.
Overview
4
4
years of professional experience
Work History
IT Technician
Zentis
Plymouth, IN
05.2022 - Current
- Configured routers, switches, and wireless access points for LAN and WAN networks.
- Resolved hardware issues through effective troubleshooting and component replacement.
- Established user profiles on local machines to meet organizational standards.
- Managed ticketing process to efficiently track and resolve technical issues.
- Managed large IT projects with attention to detail
IT Technician
Goodwill
Elkhart, IN
01.2022 - 04.2022
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Assisted with the deployment of new applications and updates to existing applications.
- Deployed operating systems.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Acted as single point of contact for customers during technical faults and security-related events.
IT Specialist
Osmc
Elkhart, IN
08.2021 - 12.2021
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Performed troubleshooting to diagnose and resolve complex technical problems.
Education
Some College (No Degree) - Software Development
Ivy Tech Community College of Indiana
South Bend, INSome College (No Degree) - Business Administration
University of Notre Dame
Notre Dame, INSkills
- Network troubleshooting
- Hardware diagnostics
- Operating system deployment
- Technical issue resolution
- User management
- Ticketing system administration
Timeline
IT Technician
Zentis
05.2022 - Current
IT Technician
Goodwill
01.2022 - 04.2022
IT Specialist
Osmc
08.2021 - 12.2021
Some College (No Degree) - Software Development
Ivy Tech Community College of Indiana
Some College (No Degree) - Business Administration
University of Notre Dame
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