Damien Edwards
Palm Bay,FL
Summary
Proven leader and effective problem-solver with extensive experience at FedEx, adept at enhancing customer satisfaction and team productivity. Excelled in vehicle maintenance and driver training, significantly reducing safety incidents. Skilled in building strong relationships and employing empathy, I consistently improved operational efficiency and customer loyalty.
Overview
7
7
years of professional experience
Work History
Driver Manager
FedEx
Cocoa Beach, FL
11.2018 - Current
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Coordinated with drivers to organize timely pickup and delivery.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
- Negotiated favorable contracts with transportation providers by leveraging industry knowledge and strong negotiation skills.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Cashier
Walgreens
Milwaukee, WI
10.2017 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate - Civil Engineering
MATC College
Milwaukee, WI06.2017
Skills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Safety Procedures
- Fuel efficiency strategies
- Active listening abilities
- Driver Scheduling
- Improvement planning
- Delivery Scheduling
- Team Building Competencies
- Materials Tracking
- Route Management
- Driver Training Proficiency
- Work order administration
- Safety issues monitoring
- Strong leadership abilities
- Team building expertise
- Problem-Solving
Timeline
Driver Manager
FedEx
11.2018 - Current
Cashier
Walgreens
10.2017 - 11.2018
Associate - Civil Engineering
MATC College