Damien Gallegos

Team Leadership

• Supervising daily operations, ensuring compliance with safety protocols and company standards.
• Maintaining a happy and inclusive environment for everyone

Managing Partners

• Resolving escalated conflicts that arise between customers and partners. Delivering excellent customer service.
• Coaching associates regularly to achieve company policy. Sending partners home who actively won't follow direction or otherwise necessary

Streamlining Operations

• Identifying bottle necks during high volume shifts. Proactively reallocating partners to preempt delays to keep operations streamlined
• Optimizing labor by strategizing breaks around peak hours and cutting labor where revenue didn't require. Meeting operational demands and allotted labor hours that evolved throughout the day/week

Close collaboration

• Working directly with the store manager to understand goals and launches for the company, as well store specific plans for increasing metrics. Achieved with weekly supervisor leader meetings.
• Receptive to constructive feedback and implementing said feedback immediately on a weekly and daily basis

• Trained dozens of baristas in 1-on-1 training programs for 2-3 weeks at a time. Occasionally multiple trainees at once depending on store trends and staffing needs throughout the year.
• Conducted skill checks and evaluations of barista performance to ensure adherence to company policies. (Cleanliness, customer service, and drink standards.)
• Coached partners on how to resolve customer complaints on their own, increasing overall satisfaction ratings. Reaching a 100% customers connection score over a rolling 8-weeks period. (Starbucks customer service metric). From being one of the lowest ranked in our district at the time of starting.