Damien Leon
Crowley
Summary
Dynamic professional with a proven track record in customer service and operational efficiency. Expertise in problem-solving and team leadership drives high customer satisfaction while enhancing productivity.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Sam's Club
Fort Worth
05.2024 - Current
- Delivered quick, accurate service to satisfy customers under tight deadlines.
- Completed pickup and shopping orders for local customers efficiently.
- Maintained high customer service standards while ensuring overall satisfaction.
- Assisted teammates with daily tasks during peak periods to enhance productivity.
- Ensured adherence to safety protocols when handling hazardous materials.
- Followed procedures for accepting returns or exchanges to streamline customer experience.
- Inspected returned merchandise for damage before restocking display items.
- Tracked customer feedback via surveys to identify areas for service improvement.
Team Lead
Apple
Fort Worth
09.2022 - 06.2024
- Facilitated team meetings to align project goals and strategies.
- Coordinated cross-functional collaboration among diverse teams.
- Mentored junior staff, enhancing skills and boosting productivity.
- Implemented process improvements to drive operational efficiency.
- Analyzed team performance, identifying areas for growth and development.
- Developed training materials supporting new employee onboarding initiatives.
- Resolved conflicts to maintain team harmony and cohesion.
- Managed schedules and workflows, optimizing resource allocation.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
Manager
Urban Air Adventure Park
Fort Worth
02.2020 - 08.2022
- Supervised daily operations, ensuring guest satisfaction and adherence to safety standards.
- Developed promotional strategies, boosting visitor attraction and increasing park attendance.
- Implemented safety protocols, securing a safe environment for guests and employees.
- Resolved customer inquiries and complaints promptly to enhance positive experiences.
- Coached and mentored team members, improving job performance across the board.
- Assigned tasks based on skill levels to maximize team effectiveness.
- Monitored staff performance, addressing issues proactively to maintain high standards.
- Conducted regular meetings, discussing progress and identifying improvement areas.
Education
Associate of Arts - Anatomy
Tarrant County College
Fort Worth, TX05-2024
Skills
- Order fulfillment
- Customer service
- Inventory management
- Visual merchandising
- Time management
- Team collaboration
- Employee mentoring
- Data tracking
- Promotional strategy
- Safety compliance
- Task delegation
- Payment processing
- Sales proficiency
- Order coordination
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Personal Shopper
Sam's Club
05.2024 - Current
Team Lead
Apple
09.2022 - 06.2024
Manager
Urban Air Adventure Park
02.2020 - 08.2022
Associate of Arts - Anatomy
Tarrant County College