Damien McElroy
Jackson,MS
Summary
Desktop Support Technician with 8+ years of experience providing rapid client-centered technical support. Expertise in identifying root causes. Dedicated Information Technology professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Highly skilled at software installation, upgrades, and hardware replacement. Specializes in virus removal and performance tweaks. Well-versed in troubleshooting hardware and software issues. Personable, friendly, and committed to resolving computer problems in a timely and thorough manner to maintain uptime.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
12.2020 - Current
- Communicate with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order to customer.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping elderly customers carry groceries inside.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Kept detailed inventory records to best meet customer needs and suggest alternatives to different products or supplies.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Followed application instructions closely and reviewed deliveries to minimize errors.
Uber Eats Driver
Uber Technologies Inc.
12.2020 - Current
- Secure food to prevent loss and maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Partnered with multiple local restaurants to handle delivery needs.
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed specific instructions regarding drop-off locations, special accommodations, etc., communicated clearly with customers about any delays or changes in plans, and accepted tips if applicable per company policy.
Field Support Associate
University Of Mississippi Medical Center, UMMC
06.2016 - 10.2019
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Recorded and maintained relevant notes for each client and work order.
- Broke down and evaluated user problems, using personal expertise, and probing questions.
- Provided accurate, timely and creative solutions to end-user computer and network problems.
- Set up equipment for employees, including installing cables and hardware.
- Installed software and operating systems on departmental computers.
- Resolved printing, installation, email, and operating system issues.
End-User Computer Specialist Associate
University Of Mississippi Medical Center, UMMC
09.2010 - 06.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Spearheaded initiatives to improve network performance through hardware upgrades and bandwidth optimization measures.
- Repaired and replaced motherboards, power supplies, heatsink, and processors.
- Responsible for full resolution of user request unless issue must be escalated to tier 3 level support.
- Assisted in the support of UMMC enterprise applications.
Education
Associate of Applied Science - Graphic Design
Hinds Community College
Raymond, MS05.2000
Skills
- Analytical Skills
- Strong communication skills
- Work Area Maintenance
- Inventory Tracking
- Self-starter
- Focused
Certification
A+ Certification
Timeline
Instacart Shopper
Instacart
12.2020 - Current
Uber Eats Driver
Uber Technologies Inc.
12.2020 - Current
Field Support Associate
University Of Mississippi Medical Center, UMMC
06.2016 - 10.2019
End-User Computer Specialist Associate
University Of Mississippi Medical Center, UMMC
09.2010 - 06.2016
Associate of Applied Science - Graphic Design
Hinds Community College
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