Damien Mills
Tampa,FL
Summary
Technical Expert with extensive experience at Apple, specializing in iOS and macOS support, hardware diagnostics, and user-centered problem solving. Skilled in UX/UI and visual design, with experience applying user-centered design principles and visual communication to technology experiences. Strong communicator and team collaborator with experience training technicians, identifying workflow improvements, and understanding customer needs to improve the overall user experience.
Overview
7
7
years of professional experience
Work History
GRAPHIC DESIGNER
FREELANCE WORK
01.2020 - Current
- Worked directly with clients to learn ideas, goals, and target audiences, turning concepts into clear, effective visual solutions.
- Researched client needs and audience preferences to identify opportunities that guided design direction and project planning.
- Created graphic design assets, including logos, brand identities, marketing materials, digital graphics, and promotional content.
- Built visual concepts and design presentations to help clients review ideas, compare creative directions, and make informed decisions.
- Applied UX/UI and user-centered design principles to create intuitive, engaging, and visually consistent experiences.
- Developed branding strategies and cohesive visual systems aligned with client objectives and brand identity.
- Partnered with clients throughout design process, collected feedback, and refined concepts to meet project goals.
- Managed multiple projects from research and concept development through final delivery while meeting timelines and client expectations.
TECHNICAL EXPERT
APPLE
02.2025 - Current
- Effectively able to conduct same unit repairs for iPhones at a high success rate,
- Conducted training sessions for staff on new technologies and product features.
- Assisted in identifying system improvements to streamline workflows and increase efficiency.
- Trained new technicians on repair techniques and safety protocols as needed.
- Diagnosed and repaired hardware issues according to Apple company standards.
- Provided technical support and guidance to clients in resolving their device problems.
- Followed repair processes, driving high quality and short cycle time.
TECHNICAL SPECIALIST
APPLE
11.2021 - 02.2025
- Supported troubleshooting of technical issues across various systems and tools.
- Provide exceptional customer support by handling Apple product and software issues with utmost care empathy.
- Troubleshoot, diagnose, and resolve service issues related to specific Apple hardware and software products.
- Collaborate with team leaders to pinpoint recurring repair issues and other service concerns.
- Provide exceptional service to Apple customers by actively listening to their needs.
- identify potential ownership opportunities, recommending products and services.
Education
UX Design
GOOGLE
Skills
- User-Centered Design
- UX/UI Design Principles
- Visual Design & Communication
- Adobe Creative Suite
- Figma
- Apple Human Interface Guidelines
- Customer Experience
- Effective Communication
Timeline
TECHNICAL EXPERT
APPLE
02.2025 - Current
TECHNICAL SPECIALIST
APPLE
11.2021 - 02.2025
GRAPHIC DESIGNER
FREELANCE WORK
01.2020 - Current
UX Design
GOOGLE