Goal-driven, compassionate, and experienced Healthcare Information Technology, professional with strong analytical, technological, and people skills. TDR- Technical Dress Rehearsal, Epic, Cerner; Stork training programs with over 4 years in supporting providers and End users in Epic activation, 2 years Trainer experience. With knowledge of HIPPA compliance regulations, guidelines, privacy, transactions, and security for all patients.
· Assisted physicians, providers, and nurses with troubleshooting and how to navigate through hyperspace.
· Identified and resolved payment issues between patients and providers.
· Reviewed EOBs for correct payment, deductible, adjustment, and denials.
· Provided training for front desk staff on how to register and schedule patients.
· Provided elbow support (Triage) for various physicians and nurses in ER departments.
· Provided end-user training on admitting, discharging, and transferring patients.
· Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list, and efficient use of their Smart-sets.
Supported the clinical staff and physicians with their In-basket issues.
· Assisted medical assistants and nurses in viewing their schedules, reviewing patients' charts, placing orders, charting tools, and responding to messages in their In-basket.
· Assisted physicians on how to document encounters, managed their in-basket, orders, preference list, and efficient uses of smart sets.
· Assisted physicians with their medication reconciliation, nurses with blood transfusion administration and documentation, medication administration (MAR), and clinical documentation.
· Assisted end users with medication administration (MAR), clinical documentation (flowsheet documentation), worklist, specimen collections, and documenting I/Os on the avatar.