TIFFENY VINSANG-HOLDER
Carrollton,USA
Summary
Highly motivated and results-oriented professional with over 15 years of expertise in credit, collections, accounts receivable, and customer service. Proficient in managing high-volume workflows while fostering strong relationships and facilitating effective communication with internal and external stakeholders. Skilled in data analysis, trend identification, and complex issue resolution, ensuring accuracy and compliance in all financial operations. Experienced in overseeing billing cycles and leveraging advanced billing software to enhance processes and address discrepancies, with a solid understanding of financial regulations to ensure timely and precise billing practices.
Overview
19
19
years of professional experience
Work History
Collections & Billing Specialist
Behavioral Innovations
03.2025 - Current
- Investigate and resolve claim issues by initiating adjustments, resubmissions, secondary claims, and timely appeal submissions.
- Conduct insurer follow-up to confirm claim receipt, verify status, and escalate unresolved issues when needed.
- Reduce A/R and improve DSO through timely denial management, documented outreach, and consistent claim resolution.
- Reconcile payments against the A/R ledger, identify duplicates or overpayments, and process corrections and write-offs.
ACCOUNTS RECEIVABLE CREDIT ANALYST
Open Space Labs Inc
05.2020 - 11.2024
- Perform detailed reconciliations, analyze exceptions with customer information and billing.
- Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing contracts, and contact delinquent account holders to request payment.
- Create an AR aging report to improve overall portfolio quality.
- Conducted regular reviews of existing accounts and recommended appropriate actions.
- Reduced delinquency rates with proactive monitoring of clients’ credit performance and timely communication.
- Supported sales team in negotiating favorable terms, balancing business growth and credit risks effectively.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
PAYMENT COMPLIANCE ANALYST
Aegis Science Corporation
06.2018 - 03.2019
- Assisted in preparation of reports for senior management, outlining audit findings.
- Reduced claim denial rates with thorough pre-appeal reviews, identifying potential issues before submission.
- Interpreted contract reimbursement policies while auditing and researching claim information.
- Managed underpayment appeals, account follow-up and maintained payor relationships.
- Record audit findings and participated in conference calls with payor developing resolutions for trends and process improvement.
SENIOR PATIENT ACCOUNT REPRESENTATIVE
Aegis Science Corporation
03.2014 - 06.2018
- Collaborated closely with clinical staff to ensure proper coding of diagnoses and procedures for accurate billing purposes.
- Established protocols for effectively managing escalated disputes related to billing issues or claim denials ensuring satisfactory resolution.
- Reconciled account discrepancies to maintain accurate records of payments received from both patients and insurance companies.
- Verified patient insurance eligibility and updated demographic information.
COLLECTION ANALYST
AmMed Direct
06.2006 - 02.2014
- Proactively monitored industry trends and best practices in collections to optimize performance and ensure compliance.
- Facilitated clear and concise communication between clients and internal company representatives, leading to swift resolutions of billing discrepancies.
- Consistently monitoring and analyzing account portfolios resulting in a significant reduction in delinquency rate.
- Effectively resolving disputes and negotiating payment arrangements, resulting in increased customer satisfaction.
Education
Health Administration
Nashville State Community College
Nashville, TNTimeline
Collections & Billing Specialist
Behavioral Innovations
03.2025 - Current
ACCOUNTS RECEIVABLE CREDIT ANALYST
Open Space Labs Inc
05.2020 - 11.2024
PAYMENT COMPLIANCE ANALYST
Aegis Science Corporation
06.2018 - 03.2019
SENIOR PATIENT ACCOUNT REPRESENTATIVE
Aegis Science Corporation
03.2014 - 06.2018
COLLECTION ANALYST
AmMed Direct
06.2006 - 02.2014
Health Administration
Nashville State Community College