Summary
Overview
Work History
Education
Skills
Certification
Leadership & Community Involvement
Timeline
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Suhaana Suteria

Carrollton,USA

Summary

Results-driven Operations and Project Management professional with experience leading cross-functional initiatives, optimizing workflows, and driving measurable performance improvements in healthcare and corporate settings. Adept at analyzing data, implementing process enhancements, and guiding teams to achieve compliance, efficiency, and client satisfaction goals. Recognized for strong leadership, adaptability, and execution under pressure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Relations Manager

Parkland Heath & Hospital System
12.2023 - Current
  • Led 4,000+ annual investigations into complex patient complaints, ensuring timely resolution and CMS compliance.
  • Partnered with leadership and 100+ outpatient clinics to improve communication, access, and documentation workflows.
  • Conducted a 6-month data-driven project analyzing correlations between employee engagement and patient experience; managed survey design, data analysis, and department-wide reporting.
  • Supported community outreach initiatives to strengthen patient trust, awareness, health literacy and access to hospital services.
  • Produced analytical and executive-level reports for senior leadership on trends, risk areas, and operational improvements.


Operations Analyst/Financial Training Lead

Spaceman Corporation
06.2020 - 12.2023
  • Trained 20 staff on budget creation using advanced Excel (VLOOKUP, Pivot Tables), improving forecasting accuracy.
  • Co-developed a 2-year operational plan to cut costs and boost efficiency using Microsoft and Google Suite tools.
  • Streamlined inventory audits and purchasing, reducing shrinkage 5% and raising turnover 15%.
  • Ensured compliance with freight-forwarding regulations and prepared analytical reports for leadership.
  • Analyzed operational data to identify process inefficiencies and recommend actionable solutions.

Fitness Director

LA Fitness
05.2022 - 11.2023
  • Hired, coached, and led a neurodiverse team of 7 personal trainers, boosting performance and raising client satisfaction by 20%.
  • Ranked among top regional performers, consistently exceeding sales and membership goals through effective outreach and relationship management.
  • Drove community engagement and lead generation through cold calls, business partnerships, and local marketing initiatives.
  • Utilized strategic communication and negotiation to build lasting partnerships and expand the client base.

Education

BBA - Marketing, Management and Finance

The University of Texas at Arlington
Arlington, TX

Skills

  • Strategic Project Support & Execution
  • Process Workflow Optimization
  • Stakeholder Communication & Engagement
  • KPI reporting
  • Root Cause Analysis
  • Healthcare Process Improvement
  • Cross-Functional Collaboration & Team Alignment
  • Communication Strategy management
  • Google Analytics Certified
  • Hootsuite Platform & SMM Certified

Certification

  • Social Media Marketing Certificate – Hootsuite Academy.
  • Hootsuite Social Media Marketing Certification - Hootsuite Academy.
  • Google Ads Certification - Google Skillshop.
  • Google Ads Search Certification – Google.
  • Google Analytics Individual Qualification (IQ) - Google.

Leadership & Community Involvement

Maa's Inspiration, Logistics Manager, Constructed a 5-month plan utilizing Microsoft Suite for efficient food distribution during bi-weekly meetings., Communicated and led 20 people to pack 300 bags of food in 1 hour, on a weekly basis.

Timeline

Patient Relations Manager

Parkland Heath & Hospital System
12.2023 - Current

Fitness Director

LA Fitness
05.2022 - 11.2023

Operations Analyst/Financial Training Lead

Spaceman Corporation
06.2020 - 12.2023

BBA - Marketing, Management and Finance

The University of Texas at Arlington

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Suhaana Suteria