Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DAMILOLA ALUKO

Newark,New Jersey

Summary

Attentive Desktop Support Technician with 5 years of experience correcting and preventing system malfunctions to mitigate downtime experienced in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

5
5
years of professional experience
3
3
Certifications

Work History

Desktop Support Technician

SWISSPORT CARGO EWR AIRPORT ( PART TIME )
Newark, NJ
04.2023 - Current
  • Conducted hardware and software installations on desktop computers.
  • Assisted the desktop support team in troubleshooting and resolving technical issues.
  • Conducted equipment inventory and asset tracking.
  • Assisted with user account management in Active Directory.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced help-desk ticketing system, resulting in reduction in support call turnaround time

Desktop Support Technician

AL-DIVNE COMPUTERS
Irvington, NJ
06.2018 - 02.2023
  • Install, configure, and troubleshoot operating systems and software applications on desktops and laptops.
  • Maintain accurate documentation of technical procedures and user guides.
  • Respond to IT support tickets, track progress, and ensure timely resolution.
  • Collaborate with the IT team to deploy new technologies and upgrades.
  • Conduct regular system maintenance, updates, and patch management.
  • Manage user accounts, permissions, and access rights in Active Directory.
  • Provide on-site and remote technical support to end-users, resolving hardware, software, and network issues promptly.
  • Purchased, setup and installed new computers.

Education

High School Diploma -

OSPLOY
Iree
05.2001 -

Skills

End-User Account Management

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Certification

Microsoft Endpoint Configuration Manager(MECM)

Timeline

Cybersecurity in progress

08-2023

Desktop Support Technician

SWISSPORT CARGO EWR AIRPORT ( PART TIME )
04.2023 - Current

Microsoft Endpoint Configuration Manager(MECM)

07-2021

CompTIA A+ Certification Expired

07-2018

Desktop Support Technician

AL-DIVNE COMPUTERS
06.2018 - 02.2023

High School Diploma -

OSPLOY
05.2001 -

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DAMILOLA ALUKO