DAMILOLA ALUKO
Newark,New Jersey
Summary
Attentive Desktop Support Technician with 5 years of experience correcting and preventing system malfunctions to mitigate downtime experienced in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Desktop Support Technician
SWISSPORT CARGO EWR AIRPORT ( PART TIME )
Newark, NJ
04.2023 - Current
- Conducted hardware and software installations on desktop computers.
- Assisted the desktop support team in troubleshooting and resolving technical issues.
- Conducted equipment inventory and asset tracking.
- Assisted with user account management in Active Directory.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced help-desk ticketing system, resulting in reduction in support call turnaround time
Desktop Support Technician
AL-DIVNE COMPUTERS
Irvington, NJ
06.2018 - 02.2023
- Install, configure, and troubleshoot operating systems and software applications on desktops and laptops.
- Maintain accurate documentation of technical procedures and user guides.
- Respond to IT support tickets, track progress, and ensure timely resolution.
- Collaborate with the IT team to deploy new technologies and upgrades.
- Conduct regular system maintenance, updates, and patch management.
- Manage user accounts, permissions, and access rights in Active Directory.
- Provide on-site and remote technical support to end-users, resolving hardware, software, and network issues promptly.
- Purchased, setup and installed new computers.
Education
High School Diploma -
OSPLOY
Iree 05.2001 -
Skills
End-User Account Management
New System Deployment
TCP/IP
Mac systems
Application support
Desktop support
Google Workspace
Data recovery
Customer service expert
Software diagnosis
Ticketing System Oversight
Certification
Microsoft Endpoint Configuration Manager(MECM)
Timeline
Cybersecurity in progress
08-2023
Desktop Support Technician
SWISSPORT CARGO EWR AIRPORT ( PART TIME )
04.2023 - Current
Microsoft Endpoint Configuration Manager(MECM)
07-2021
CompTIA A+ Certification Expired
07-2018
Desktop Support Technician
AL-DIVNE COMPUTERS
06.2018 - 02.2023
High School Diploma -
OSPLOY
05.2001 -