Damilola John
Atlanta,GA
Summary
Usage of previously acquired skills along with my knowledge on Epic Care, and IT to improve patient care using electronic medical records. Literate in Healthcare Informatics with a significant focus on providing sufficient expertise in training and consulting. Implementation of various systems including Epic, Cerner and Meditech Software.
Overview
10
10
years of professional experience
Work History
Go-Live
Ellite Groups
GA
04.2025 - Current
- Delivered end-user training for physicians, clinicians, and non-clinical staff.
- Provided customer support in customer departments, providing workflow instructions, and recommending solutions to meet department needs
- Supported Surgeons AT-Elbow on documentation such as patient vitals, history, chief complaint, allergies, add and modify.
- Document Pre-op, Intra-op, and Post-op Care. Record vitals, medications, positioning, estimated blood loss, surgical counts
- Manage Case Log and Case Tracking, Monitor the surgical case board for real-time updates on case status.
Go-Live Radiant Outpatient, OCMW
Optum Care Mountain West
12.2024 - 12.2024
- Supported technicians on how to create a report
- Informed shortcut to effectively go through the workflow
- Provide hands-on training to radiologists and radiology technicians on how to use the Epic Radiology module, including how to access patient records, view and annotate images, enter diagnostic results, and document findings. Supported technicians on how to go through workflow and creating report
- Train radiology staff on new workflows related to the Epic system, including image orders, exam results, document management, and radiology reporting. This includes teaching users how to order imaging studies, document results, communicate with other departments, and complete necessary steps in the system.
- Explain new features in Epic that may be relevant to the radiology department, such as image integration, worklist management, and patient portal access
- Provide immediate support during the go-live process, answering questions and addressing issues that arise when radiology staff use the new system in a live environment.
- Observe staff as they use the system to identify any common challenges or misunderstandings. Ensure that the users understand how to efficiently navigate the system to complete their daily tasks.
- Responsible for patient check-ins, scheduling, and managing incoming orders for radiology services, so their understanding and ability to navigate the Epic system is crucial for smooth operations.
- Keep track of recurring issues or challenges faced by radiology staff, and assist in tracking them for future resolutions
- Continue to provide support after the initial go-live, ensuring that users are comfortable with the system. This may include refresher training sessions or addressing specific challenges as users get more accustomed to the system.
- Provide training on patient check-in procedures, ensuring that front desk staff can correctly register patients, confirm insurance details, and process any necessary billing information through Epic.
Go-Live Consultant Power Chart
Keck Medicine of USC Arcadia
11.2024
- Provided one on one support for Physicians and nurses during go-live.
- Supporting healthcare professionals, particularly physicians, nurses, and other clinical staff, in learning and adapting to Epic’s Power Chart module
- Train staff on how to document patient notes, including progress notes, assessments, orders, and other clinical information.
- Train clinical staff on how to enter and manage patient orders, including lab orders, imaging requests, and medication prescriptions.
- Help to align Power Chart with the existing clinical workflows.
- Supported CPOE, Power Chart, SurgiNet, Power Notes, IView, and Med Reconciliation.
- Supported clinical team in delivering care services that promoted optimal resident health.
- Performed technical support troubleshooting issues, and triaged unresolved issues to the Command Center
Go-Live Ambulatory
Optum Care
Missouri
09.2024
- Provided one-on-one-elbow support on the floor.
- Assisted physicians and RNs in creating smart phrases.
- Supported physicians in the use of smart sets to complete documentation and orders
- Train clinicians in the use of smart tools: SmartText, Smart Phrases, Smart Links, and Smart Lists
- Supported providers, nurses with the input of orders and various workflow.
- Informed shortcut to effectively go through the workflow.
Go-Live Ambulatory / Cadence
Optum Care
Connecticut
02.2024
- Guiding the front desk with registration and patient access with my chat
- Supporting front desk with insurance and scanning documents
- Provided one-on-one-elbow support on the floor.
- Assisted physicians and RNs in creating smart phrases.
- Supported physicians in the use of smart sets to complete documentation and orders
- Train clinicians in the use of smart tools: SmartText, Smart Phrases, Smart Links, and Smart Lists
- Supported providers, nurses with the input of orders and various workflow.
- Informed shortcut to effectively go through the workflow.
Go-Live Ambulatory
Optum Care
New Jersey
09.2023
- Provided one on one elbow support on the floor.
- Assisted physicians and RNs in creating smart phrases.
- Supported physicians in the use of smart sets to complete documentation and orders
- Train clinicians in the use of smart tools: SmartText, Smart Phrases, Smart Links, and Smart Lists
- Supported providers, nurses with the input of orders and various workflow.
- Informed shortcut to effectively go through the workflow.
Go-Live Radiant, CMCR
Optum Care Mount Crystal Run
South Mt. Kisco
02.2025 - 03.2025
- Supported technicians on how to create a report
- Informed shortcut to effectively go through the workflow
- Provide hands-on training to radiologists and radiology technicians on how to use the Epic Radiology module, including how to access patient records, view and annotate images, enter diagnostic results, and document findings. Supported technicians on how to go through workflow and creating report
- Train radiology staff on new workflows related to the Epic system, including image orders, exam results, document management, and radiology reporting. This includes teaching users how to order imaging studies, document results, communicate with other departments, and complete necessary steps in the system.
- Explain new features in Epic that may be relevant to the radiology department, such as image integration, worklist management, and patient portal access
- Provide immediate support during the go-live process, answering questions and addressing issues that arise when radiology staff use the new system in a live environment.
- Supporting the Radiology Front Desk staff, ensuring they are equipped to handle the new workflows and systems.
- Responsible for patient check-ins, scheduling, and managing incoming orders for radiology services, so their understanding and ability to navigate the Epic system is crucial for smooth operations.
- Observe staff as they use the system to identify any common challenges or misunderstandings. Ensure that the users understand how to efficiently navigate the system to complete their daily tasks.
- Keep track of recurring issues or challenges faced by radiology staff, and assist in tracking them for future resolutions
Beaker GO- Live
Infirmary Health Mobile AL
07.2023
- Receive and prepare specimens for testing based on client needs and testing requirement.
- Supported providers, nurses with the input of lab specimen.
- Training labtech how to use the maintain and records for beaker, input of specimen.
- Helping Labtech how to Receive and prepare specimens, test on specimen and input of workflow.
- Supported physicians and assistant physicians on notes workflow and input of specimen record. Also help to link specimen and print badges for records
ClinDoc
Huntington hospital pasadena ca
12.2022
- Supported technicians on how to create a report.
- Supported providers, nurses with the input of orders and various workflow.
- Informed shortcut to effectively go through the workflow.
- Supported provider on beginning, putting in orders, inputting contrast.
OpTime GA
Atrium Charlotte, NC
NC
08.2022
- Supported Surgeons AT-The-Elbow on the documentation such as patient vitals, history, chief complaint, allergies, add and modify.
- The solution allows surgery orders to be managed across a series of events, from an initial consultation through the day of surgery.
- Delivered end-user training for physicians, clinicians, and non-clinical staff.
ClinDoc
Providence Health systems
02.2022
- Supported technicians on how to create a report.
- Informed shortcut to effectively go through the workflow.
- Supported provider on beginning, putting in orders, inputting contrast.
- Supported providers, therapist, MA and front desk in Ambulatory module in family practice clinic supported medical staff to become proficient in Epic in Basket, My Chart, Orders and Note Writer
- Assisted with Troubleshooting computer, printer, and scanner issues.
OpTime GA
WellStar Atlanta, GA
GA
03.2020
- Delivered end-user training for physicians, clinicians, and non-clinical staff.
- Provided customer support in customer departments, providing workflow instructions, and recommending solutions to meet department needs
- Supported Surgeons AT-The-Elbow on the documentation such as patient vitals, history, chief complaint, allergies, add and modify.
Go-Live Consultant PowerChart
University of Tennessee Knoxville, TN
TN
11.2019
- Provided one on one support for Physicians and nurses during go-live.
- Supported CPOE, PowerChart, SurgiNet, Power Notes, IView, and Med Reconciliation.
- Supported clinical team in delivering care services that promoted optimal resident health.
- Performed technical support troubleshooting issues, and triaged unresolved issues to the Command Center
Help Desk Analyst
Southeastern Regional Medical Center Lumberton, NC
NC
10.2018 - 11.2018
- Assisted in creating Smart Phrases and helped to set their preference list for easy access while writing a note on a patient chart and also, when placing orders
- Identify and provided additional training where needed to ensure the success during Epic implementation
- Supported and assisted the end user with encounter documentation
- Provided elbow support to end users on the floor and efficiently supported clinicians to navigate through their clinical workflow on the hyperspace
Go-Live Consultant Beacon
St. Lukes Magic Valley Medical Center Twin Falls, ID
Twin Falls, ID
07.2018
- Analyzed and implemented hardware devices such as Workstations, iOS and Android devices, and peripherals.
- Assisted physicians with creating basic progress note templates as well as managing their orders sets.
- Assisted clinicians with creating treatment plans releasing outpatient prescriptions orders when and how to move, cancel or defer treatment.
Ambulatory Classroom Trainer (Some Instructional Design Work)
Concord Hospital - Concord, NH
Concord, NH
10.2015 - 05.2016
- Deliver developed Cerner curriculum and functionality training to classroom learners (Super users, Train the Trainer, and End Users)
- Some Instructional Design work, writing and enhancing new and existing course content based on input from SME's, and One on One Managerial Interviews.
- Assist with Learning Lab, Sign on Fair, and Favorites Fair prior to Go-Live.
Ambulatory/Cadence Elbow Support
Southeastern Regional Medical Center
05.2017
- Provided ATE support to providers and clinical staff on their conversion from All-Script to Epic.
- Configured hotkeys, Orders and Commands. Access for physicians using the dragon power mic.
- Supported unit clerk, Nurses, and physician on flowsheets, med admin, task list and patient transfer and discharge.
- Assisting front desk with scheduling and registration.
- Resolving issues and answering all questions
Ambulatory Elbow Support
Dallas Methodist
03.2017
- Assisted physicians with creating basic progress note templates as well as managing their orders sets.
- Assisted clinicians with creating treatment plans releasing outpatient prescriptions orders when and how to move, cancel or defer treatment.
- Supported Nurses and physicians on flowsheets, patient transfer and discharge.
Go-Live Radiant Inpatient
St. Lukes Magic Valley Medical Center
Twin Falls, ID
08.2016 - 09.2016
- Supported technicians on how to create a report
- Informed shortcut to effectively go through the workflow
- Supported provider on beginning, putting in orders, inputting contrast
Trainer
Cerner
Merced, CA
07.2016
- Trained and assisted Physicians in note and document manipulation i.e., modifying, saving, signing, forwarding, co-signing.
- Trained providers in setting up their Dragon profiles, training and using their dragon hardware for dictation in their dynamic documents.
- Assisted physicians in customizing functionality of their profiles, creating their walk lists.
- Demonstrated directions to physicians in writing their power note and dynamic documentation.
- Worked alongside staff in the patient rooms with troubleshooting issues.
Go Live Consultant
Peace Health
Bellingham, WA
05.2016
- Offered Epic support to PT/OT/SLP in a physical therapy outpatient clinic
- Extensive creation of templates and documentation tools as well as general charting
- Aided customers in identification of basic to moderately complex requests or problem.
- Assisted in troubleshooting, repairs, resolved clinical technical problem and suggested follow-up with appropriate staff members.
ATE
MD Anderson Cancer Center
Houston, TX
04.2016
- Provided support to providers and clinicians during Epic Implementation.
- Facilitated changes to the Epic system by working with various application team members to identify problem workflows and explore potential solutions
- Connected with physicians and peers to implement and support changes.
Go-Live Support Consultant
Hospital for Special Surgery (HSS)
New York, NY
03.2016
- Supported the HSS Go-Live 2015 initiatives to ensure a successful, on-schedule completion of all site-related deployment activities.
- Provided elbow-to-elbow support to the HSS OpTime Procedure Department through coaching and issue identification.
- Escalated critical issues to the Team Lead
Ambulatory Classroom Trainer (Some Instructional Design Work)
Concord Hospital - Concord, NH
Concord, NH
10.2015 - 01.2016
- Deliver developed Cerner curriculum and functionality training to classroom learners (Super users, Train the Trainer, and End Users)
- Some Instructional Design work, writing and enhancing new and existing course content based on input from SME's, and One on One Managerial Interviews.
- Assist with Learning Lab, Sign on Fair, and Favorites Fair prior to Go-Live.
Consultant
University of Maryland
08.2015 - 09.2015
- Appointment Conversion preparation and cut over.
- Made sure specimen collection was properly done, and labels were printing correctly in the appropriate locations for pathological test
- Helped the lab to customize their work list, classify test and filter them into Basic, stat and routine screenings.
Consultant
Ohio Health System
Columbus, OH
06.2015
- Trained end users on how to modify medications and place orders.
- Observed the systems for data quality, efficiency, operation, and data integrity and appropriately escalate issues/problems.
- Trained front desk how to update statistics for a no-show appointment/no-show follow up process.
Go-Live Ambulatory &CPOE/Inpatient
Fairview Hospital
05.2015
- Go-live support - Ambulatory and In-Patient
- Support to various end users in Epic Inpatient Module
- Group and one on one training for physicians and nurses
- Worked with clinicians on creating patient lists, signing orders, and note writing
Go-Live Ambulatory &CPOE/Inpatient
St Francis Hospital and Medical center
Hartford, CT
03.2015
- Provided one-on-one elbow support on the floor
- Assisted physicians and RNs in creating smart phrases
- Supported physicians in the use of smart sets to complete documentation and orders
- Train clinicians in the use of smart tools: SmartText, Smart Phrases, Smart Links, and Smart Lists
Consultant (Ambulatory)
Lehigh Health Network
Allentown, PA
02.2015
- Supported providers, therapist, MAs and front desk in Ambulatory module in family practice clinic
- Supported medical staff to become proficient in Epic InBasket, My Chart, Orders and Note Writer.
- Assisted with Troubleshooting computer, printer, and scanner issues.
Go-live Consultant (Inpatient)
Sutter Auburn Faith clinic
Sacramento, CA
11.2014
- Provided support in PreOp on Optime module, worked with nurses in documenting their assessment from preop to PACU.
- Provided one-on-one guidance with physicians, nurses, and other staff to assist with Epic related questions or concerns
- Assisted physician and nurses with Smart Tools and Note Writer Demonstrated customer services to reduce end user’s anxiety due to changes in clinical workflow documentation.
SurgiNet Consultant
Emory healthcare
Atlanta, GA
10.2014
- Helped in documenting intake and output, blood lost post-op hand off and transport.
- Assisted with CPOE, Clinical Documentation, PathNet code upgrades, Care net, and Power Orders.
- Supported PathNet Core and General Laboratory system conversions
- Worked with physicians to document CPOE and also manage patient care, clinical documentation
Go Live Consultant St Luke's Hospital
Bayer Health Medical Center
San Francisco, CA
08.2014
- Educated nurses how to review work queues, identify errors on their work queue, run Revenue Usage Reports.
- Assisted charge nurse on how to review account maintenance and transaction inquiry.
- Performed rounds through all hospital departments to make sure their charges went through before the end of business.
Go-Live Support Consultant
University of North Carolina
Raleigh, NC
06.2014
- Supported the Physicians Network/UNC Health Care Ambulatory Department go-live Wave 2
- Assisted end users on how to schedule and complete all site-related deployment activities.
- Mentored initiatives for Internal Medicine end-users and physicians on 2014 version of Widescreen vs Visit Navigator Views - multifunction activity tabs as Chart Review/Rooming/Notes/Plan/Wrap-Up/Charges, Ambulatory Lab Ordering, Communication Manager, Patient Instructions, In Basket Management Dashboard, Pools, Order Sets, Medication Order Entry and Reconciliation, and System Enhancements.
Education
Bachelors - Computer science
Kennesaw State University & Healthcare Management
Atlanta, GA04.2017
Skills
- Abstraction physician orders into Epic Care, Team player, Ability to work independently, Efficient, Organized, Highly familiar with security software, Highly familiar with engineering software, Highly familiar with networking software, Highly familiar with operating system software, Interact with staff on interfaces, Epic modules expertise, Epic OpTime, Epic Ambulatory, Epic Cadence, Patient Access, Epic Radiant, Epic ClinDoc, Epic Beaker, Epic Beacon, Smart Tools, Smart Text, Smart Phrase, Smart Links, Smart Sets, In Basket, MyChart
Timeline
Go-Live
Ellite Groups
04.2025 - Current
Go-Live Radiant, CMCR
Optum Care Mount Crystal Run
02.2025 - 03.2025
Go-Live Radiant Outpatient, OCMW
Optum Care Mountain West
12.2024 - 12.2024
Go-Live Consultant Power Chart
Keck Medicine of USC Arcadia
11.2024
Go-Live Ambulatory
Optum Care
09.2024
Go-Live Ambulatory / Cadence
Optum Care
02.2024
Go-Live Ambulatory
Optum Care
09.2023
Beaker GO- Live
Infirmary Health Mobile AL
07.2023
ClinDoc
Huntington hospital pasadena ca
12.2022
OpTime GA
Atrium Charlotte, NC
08.2022
ClinDoc
Providence Health systems
02.2022
OpTime GA
WellStar Atlanta, GA
03.2020
Go-Live Consultant PowerChart
University of Tennessee Knoxville, TN
11.2019
Help Desk Analyst
Southeastern Regional Medical Center Lumberton, NC
10.2018 - 11.2018
Go-Live Consultant Beacon
St. Lukes Magic Valley Medical Center Twin Falls, ID
07.2018
Ambulatory/Cadence Elbow Support
Southeastern Regional Medical Center
05.2017
Ambulatory Elbow Support
Dallas Methodist
03.2017
Go-Live Radiant Inpatient
St. Lukes Magic Valley Medical Center
08.2016 - 09.2016
Trainer
Cerner
07.2016
Go Live Consultant
Peace Health
05.2016
ATE
MD Anderson Cancer Center
04.2016
Go-Live Support Consultant
Hospital for Special Surgery (HSS)
03.2016
Ambulatory Classroom Trainer (Some Instructional Design Work)
Concord Hospital - Concord, NH
10.2015 - 05.2016
Ambulatory Classroom Trainer (Some Instructional Design Work)
Concord Hospital - Concord, NH
10.2015 - 01.2016
Consultant
University of Maryland
08.2015 - 09.2015
Consultant
Ohio Health System
06.2015
Go-Live Ambulatory &CPOE/Inpatient
Fairview Hospital
05.2015
Go-Live Ambulatory &CPOE/Inpatient
St Francis Hospital and Medical center
03.2015
Consultant (Ambulatory)
Lehigh Health Network
02.2015
Go-live Consultant (Inpatient)
Sutter Auburn Faith clinic
11.2014
SurgiNet Consultant
Emory healthcare
10.2014
Go Live Consultant St Luke's Hospital
Bayer Health Medical Center
08.2014
Go-Live Support Consultant
University of North Carolina
06.2014
Bachelors - Computer science
Kennesaw State University & Healthcare Management
Epic Modules Expertise
- Epic OpTime (Pre-Op, Intra-Op, PACU)
- Epic Ambulatory
- Epic Cadence & Patient Access
- Epic Radiant (Inpatient & Outpatient)
- Epic ClinDoc
- Epic Beaker
- Epic Beacon
- Smart Tools (SmartText, Smart Phrases, Smart Links, Smart Sets)
- In Basket & MyChart