DAMILOLA OMOLARA OGUNLEYE
Ponte Vedra,FL
Summary
Dynamic and innovative professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles, including a notable tenure at Nicholes Couture. Skilled in business intelligence and fostering effective team collaborations, I excel in creative problem-solving and rapid learning, driving significant market appeal and operational efficiencies.
Overview
18
18
years of professional experience
Work History
Creative Analyst
Nicholes Couture
Florida
01.2014 - Current
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
- Identified needs of customers promptly and efficiently.
Room Attendant
Sofitel Hotel
Chicago
01.2019 - 12.2022
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Waitress
Planet one hospitality
lagos nigeria
01.2015 - 12.2015
- Ensures excellent customer satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Set up tables in between patrons to reduce wait times.
Social director
Local Government Secretariat
Owu Isin, Nigeria
01.2013 - 12.2014
- Implemented systems for tracking progress towards organizational objectives.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Designed and led activities in crafts, music and sports.
Social director
National Association Of Hospitality, Leisure And Tourism Managements
01.2011 - 12.2012
- Designed and led activities in entertainment, crafts, and sports.
- Instructed students in recreational activities to meet specific psychological and physical needs.
- Implemented systems for tracking progress towards organizational objectives.
Waitress
Hotel Ibis Royale
Lagos Nigeria
01.2009 - 12.2009
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Developed positive relationships with regular customers through friendly conversation.
- Set up tables in between patrons to reduce wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Performed basic math calculations when computing bills for customers' meals.
- Informed customers of daily specials and signature menu items.
- Replenished beverages when necessary.
Industrial Training
Olympic Hotels And Conference Centre
Lagos Nigeria
01.2007 - 12.2008
- Trained by top talent to fill key positions, and maximize productivity.
- on-the-job coaching, virtual training, and classroom instruction .
- Prepared reports outlining the effectiveness of specific training initiatives to supervisors.
Education
Higher National Diploma - Hospitality Management
Yaba College of Technology
Lagos, Nigeria10-2012
Cabin Crew Ab - Initio Training -
Landover Aviation Business School
Ikeja, Lagos, Nigeria06-2009
National Diploma - Hospitality Management
Yaba College Of Technology
Lagos, Nigeria02-2009
Skills
- Excellent communication skills
- Creative
- Innovative
- Ability to learn quickly
- Good team player
- Effective working relationships with others
- Business intelligence
Languages
English
Professional
Timeline
Room Attendant
Sofitel Hotel
01.2019 - 12.2022
Waitress
Planet one hospitality
01.2015 - 12.2015
Creative Analyst
Nicholes Couture
01.2014 - Current
Social director
Local Government Secretariat
01.2013 - 12.2014
Social director
National Association Of Hospitality, Leisure And Tourism Managements
01.2011 - 12.2012
Waitress
Hotel Ibis Royale
01.2009 - 12.2009
Industrial Training
Olympic Hotels And Conference Centre
01.2007 - 12.2008
Higher National Diploma - Hospitality Management
Yaba College of Technology
Cabin Crew Ab - Initio Training -
Landover Aviation Business School
National Diploma - Hospitality Management
Yaba College Of Technology
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