Damilola Oyedokun
Indianapolis,IN
Summary
Dynamic and dedicated Professional with over 10 years of experience in fostering strong client relationships and ensuring customer satisfaction. Adept at understanding client needs, resolving issues efficiently, and providing strategic solutions to drive client success and loyalty. Proven track record in increasing client retention rates and delivering exceptional service. Strong communicator with excellent problem-solving skills and a passion for enhancing the client experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Success Advocate
VERIHEAL (REMOTE)
Indianapolis, IN
09.2020 - Current
- building and maintaining strong, long-lasting client relationships through proactive communication and personalized support for our clients.
- Assisting new clients in the onboarding process, ensuring a smooth transition, comprehensive understanding and navigation of the telemedicine platform for their consult.
- Tracking client usage and performance metrics, identifying opportunities for improvement and areas where clients may need additional support.
- Conducting regular check-ins with clients to assess their satisfaction, gathering feedback, and ensuring they are leveraging the full potential of our services.
- Working closely with the sales team to identify opportunities for certificate renewals, upsells, and cross-sells based on clients' evolving needs.
- Maintaining accurate records of client interactions and support activities, and preparing regular reports on client status and success metrics.
- Collaborating with various departments, including sales, marketing, and product development, to align strategies and ensure a cohesive approach to client success.
- Address client inquiries and issues promptly, providing effective solutions and escalating complex problems to appropriate teams when necessary.
Member Care Coordinator (remote)
Blue Cross and Blue Shield
Indianapolis, IN
09.2018 - 07.2020
- Developed and maintained care plans for members, monitoring their progress and adjusting plans as necessary.
- Coordinated care for members with complex health needs, ensuring they receive appropriate services and follow-up care
- Collaborated with healthcare providers to ensure continuity of care and effective communication.
- Responded to member inquiries via phone, email, or other communication channels in a timely and professional manner.
- Provided accurate information about insurance benefits, coverage, and claims processes.
- Assisted members with finding in-network healthcare providers and scheduling appointments.
- Assisted with the processing of claims, authorizations, and referrals as needed.
- Conducted outreach to members to remind them of upcoming appointments, screenings, and preventive care services.
- Educated members on how to use their insurance benefits effectively and promoted wellness programs.
Business Development Manager
Caspian Services
Lagos, Lagos
01.2009 - 01.2015
- Developed and implemented business development strategies to achieve revenue targets and growth objectives.
- Built and maintained strong relationships with key clients, partners, and stakeholders.
- Conducted market research and analysis to identify new business opportunities and industry trends.
- Understood client needs and provided tailored IT solutions to address their challenges.
- Led the end-to-end sales process, including lead generation, proposal development, and contract negotiation.
- Coordinated with the marketing team to develop promotional materials and campaigns to support business development efforts.
- Worked closely with internal teams, including marketing, product development, and project management, to ensure the successful delivery of solutions.
- Prepared regular reports on business development activities, opportunities, and achievements.
- Provided insights and recommendations to senior management based on market feedback and trends.
Education
Bachelor of Science - Geography
University Of Ibadan
Lagos,Nigeria09-2005
Skills
- Product Knowledge
- Analytical Thinking
- Upselling and Cross-selling
- Renewals and Retention
- Data Analysis
- Project Management
Certification
- Prince2 project management 2007
- Certified Scrum Master 2023
- Developing analytical Competence to Manage Operations 2010
Accomplishments
Head of house at the National Youth Service Corps 2006
Top sales Excellence award at Caspian Services 2013
Affiliations
Amazing Cook , Love travelling and generally being outdoors .
References
References available upon request.
Timeline
Client Success Advocate
VERIHEAL (REMOTE)
09.2020 - Current
Member Care Coordinator (remote)
Blue Cross and Blue Shield
09.2018 - 07.2020
Business Development Manager
Caspian Services
01.2009 - 01.2015
Bachelor of Science - Geography
University Of Ibadan
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