DOMINIC VASQUEZ
TopView Sightseeing
BRONX,US
Summary
Customer Service Representative with over 5 years of experience in high-volume ticketing and guest services. Expertise in ticketing software, payment systems, and customer platforms. Coordinated event logistics and processed orders while supporting venue operations at major NYC locations.
1
Language
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
2 Years 3 Months- Handled high-volume inquiries via Zendesk, addressing 20,000+ emails to ensure customer satisfaction
- Ensure smooth guest experiences and timely ticketing resolutions
- Create and manage reservations using BRCP ticketing system
- Generated internal reports using Google Docs and Sheets to support data-driven decision-making
- Support sales supervisors with data accuracy and group ticket handling
- Facilitated smooth guest experiences by resolving ticketing issues promptly
USHER
6 Months- Greeted and assisted guests during high-profile shows, ensuring positive experiences
- Managed crowd flow and provided seat assistance, enhancing guest satisfaction
- Reported live guest issues to team leads, facilitating prompt resolutions
GUEST REPRESENTATIVE
4 Months- Helped patrons navigate the facility with questions, directions, and access
- Ensured calm, orderly environments during event surges to support guest satisfaction
- Collaborated with team to execute floor operations efficiently, contributing to seamless event delivery
CUSTOMER SERVICE REPRESENTATIVE
3 Years- Handled 20–40 daily calls regarding orders and service
- Guided customers to suitable products and successfully upsold add-ons to enhance their experience
- Regularly exceeded $500–$1,000 in individual daily sales through upselling and support-driven transactions
- Achieved individual daily sales of $500–$1,000 through effective upselling and customer support interactions
Education
Associate of Arts - Business Administration
High School Diploma
Skills
BRCP Ticketing Software
Square
Zendesk
Google Docs & Sheets
Event Coordination
Guest Services
Internal Reporting
Data Entry
Conflict Resolution
Team Collaboration
Bilingual: English & Spanish
Brand awareness
Social media
Social media marketing
LANGUAGES
English (Highly proficient), Spanish (Highly proficient).
Timeline
USHER
Madison Square Garden, MSG
10.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
TopView Sightseeing
08.2023 - 11.2025
GUEST REPRESENTATIVE
Beacon Theatre
10.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
The Morro Water Processor
06.2019 - 06.2022
Borough of Manhattan Community College
Associate of Arts from Business Administration
Marble Hill School For International Studies
High School Diploma