Damion Alford
Pflugerville,TX
Summary
Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Overview
12
12
years of professional experience
Work History
IT Manager
Management & Training Corporation
Meridian, MS
10.2022 - 12.2022
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Updated customers and senior leaders on progress and roadblocks.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
Security Guard
Amore Italian Restaurant
Meridian, MS
04.2021 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
Customer Service Representative
Barnes & Noble
Ridgeland, MS
05.2017 - 10.2017
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Leader
United States Army
07.2012 - 03.2016
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
IT Technician
United States Army
08.2010 - 03.2016
QA for customers with internet connectivity and general software and hardware issues.
Prevented unit losses using awareness, attention to detail and integrity.
Worked as a team member performing troubleshooting duties, product assistance and cleaning.
Prevented unit losses using awareness, attention to detail and integrity.
Worked as a team member performing troubleshooting duties, product assistance and cleaning.
Education
High School Diploma - undefined
Newton High School
Newton2010
Advanced Individual Military Training - Multi Transit Communications
Satellite Communications AIT
Fort Gordon, GA2011
Effective Military Leadership
Basic Leaders Course
El Paso, TX2014
Hand-to-Hand Combat
Military Combatives Level 2
El Paso, TX2015
Skills
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Patient and diligent
- MS Office proficiency
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Courteous demeanor
- Inventory control familiarity
Timeline
IT Manager
Management & Training Corporation
10.2022 - 12.2022
Security Guard
Amore Italian Restaurant
04.2021 - 09.2022
Customer Service Representative
Barnes & Noble
05.2017 - 10.2017
Team Leader
United States Army
07.2012 - 03.2016
IT Technician
United States Army
08.2010 - 03.2016
High School Diploma - undefined
Newton High School
Advanced Individual Military Training - Multi Transit Communications
Satellite Communications AIT
Effective Military Leadership
Basic Leaders Course
Hand-to-Hand Combat
Military Combatives Level 2