Damion Allen
Summary
Articulate communicator with a proven record of strengthening relationships with target consumer segments, clients, and senior leaders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong presentation skills and real go-getter.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Hyde Park, NY
03.2024 - Current
- Work effectively in fast-paced environment.
- Ensure accurate order fulfillment with diligent attention to details while assembling meals.
- Contribute to increased sales by upselling menu items and promoting special offers.
- Provide exceptional customer service, addressing concerns or issues promptly and professionally.
- Work front counter, drive-thru and other areas.
- Train new team members on procedures, customer service, and sales techniques.
Sales Trainee
Sleep Number Corporation
Poughkeepsie, NY
02.2024 - 03.2024
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Performed extensive exercises with management to master sales script the company follows with each customer.
- Kept detailed records of daily activities through online customer database.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Completed daily training on several computer programs the company utilizes.
Cidery Ambassador
Angry Orchard Cider House
01.2023 - 02.2024
- Greeted guests at the Tour Center while acting as site Host; checking guest ID's and directing them to their tours
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Participated in community events representing the company effectively and promoting our services to potential clients visitors alike.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Sports Marketing Intern
The US Military Academy
01.2022 - 05.2022
- Assisted with marketing operations by executing campaigns and coordinating merchandise distribution for sporting events
- Collaborated with team members to help achieve marketing goals
- Coordinated successful promotional events increasing fan engagement
- Shadowed meetings and observed marketing director to grow professional experience
Delivery Driver
Pizza Express Restaurant
07.2021 - 08.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Crew Team Member
McDonald's
01.2016 - 08.2019
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Education
B.S. (Cum Laude) - Business Administration, Sports Management
Mount Saint Mary College
Newburgh, NY05.2022
Skills
- Marketing
- Event Coordination
- Promotional Materials Distribution
- MS Office Suite (Excel & PowerPoint)
- Presentation Skills
- Public Speaking
- Customer Engagement
- Problem-Solving
- Team Member Collaboration
- Multitasking
- Time Management
Timeline
Crew Member
McDonald's Restaurant
03.2024 - Current
Sales Trainee
Sleep Number Corporation
02.2024 - 03.2024
Cidery Ambassador
Angry Orchard Cider House
01.2023 - 02.2024
Sports Marketing Intern
The US Military Academy
01.2022 - 05.2022
Delivery Driver
Pizza Express Restaurant
07.2021 - 08.2023
Crew Team Member
McDonald's
01.2016 - 08.2019
B.S. (Cum Laude) - Business Administration, Sports Management
Mount Saint Mary College
Volunteer Experience
- Out of the Darkness Walk for Suicide Prevention, Poughkeepsie, NY
- Toy Drive at The Children's Home, Poughkeepsie, NY
- Volunteer at SPCA for fundraising, Hyde Park, NY
Volunteer Experience
- Out of the Darkness Walk for Suicide Prevention, Poughkeepsie, NY
- Toy Drive at The Children's Home, Poughkeepsie, NY
- Volunteer at SPCA for fundraising, Hyde Park, NY