Damion Cooper
Dallas
Summary
Dynamic Team Lead at DFW International Airport with a proven track record in performance monitoring and employee engagement. Expert in coaching and mentoring, fostering strong relationships to enhance team productivity. Committed to workplace safety and quality control, consistently achieving production goals while adapting to fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
DFW International Airport
06.2018 - 07.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Frequently inspected production area to verify proper equipment operation.
Care and Support
State Farm
04.2014 - 05.2018
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Education
No Degree - Criminal Justice
El Centro College
Dallas, TXHigh School Diploma -
Lincoln High School And Humanities/magnet
Dallas, TX06-2013
Skills
- Trend tracking
- Performance monitoring
- Work assignment delegation
- Key performance indicators
- Employee engagement
- Attention to detail
- Coaching and mentoring
- Workplace safety
- Relationship building
- Quality control
- Hands on learner
- Takes constructive criticism
Accomplishments
- Supervised team of 10 staff members.
Certification
- Digital life new hire Training - 08/01-08/30
- Rookie agent of the month, state farm - 09/04-09/30
- Top performer award, State farm - 09/04-09/30
Timeline
Team Lead
DFW International Airport
06.2018 - 07.2025
Care and Support
State Farm
04.2014 - 05.2018
No Degree - Criminal Justice
El Centro College
High School Diploma -
Lincoln High School And Humanities/magnet
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