Damion Davis
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Candidate will walk in ready to help team achieve company goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
1
1
Certificate
6
6
years of professional experience
Education
High School Diploma -
Greenwood High School
Greenwood, MS05.2018
Certification
ACT WORKKEYS NATIONAL CAREER READINESS CERTIFICATE – SILVER CERTIFICATE – JANUARY 31, 2018
Timeline
Team Lead
Volvo Cars
11.2021 - 11.2024
Call Center Representative
Charter Spectrum
09.2019 - 11.2021
Security Officer
GardaWorld Security
10.2018 - 06.2020
Warehouse Associate
Best Buy
06.2018 - 08.2019
ACT WORKKEYS NATIONAL CAREER READINESS CERTIFICATE – SILVER CERTIFICATE – JANUARY 31, 2018
High School Diploma -
Greenwood High School
Skills
- Order Picking, Packing, Labeling
- Incident Reporting
- CCTV Surveillance
- Customer Service
- Credit and cash payments
- Data Entry
- Strong Communication and Computer Skills
- Teamwork and Collaboration
- Multitasking, Flexible and Adaptable
- SAP proficiency
- Process manufacturing
- Understanding of supply chain
Work History
Team Lead
Volvo Cars
11.2021 - 11.2024
- 5S : Leads by example : Sets the standard, a place for everything and everything in its place, actively practices sorting, storage, shining, standardizing and sustaining. Respond or ensure there is a response to the team's call for assistance.
- Ensure that team information is up to date, all defects are communicated to source.
- Carries out defect investigation and document the findings, ensure full team member involvement and complete standardization of countermeasures.
- Communicates Variability Reduction Team (VRT) /Warranty Feedback to the team assists analysis and identification of containment and permanent corrective action.
- Uses standardized work documentation to secure all members follow the standard, ensures containment activities are implemented and maintained until effective countermeasures are in place.
- Responsible for updating the Quality Process System (QPS) documentation (with input from the support functions) , this includes being a part of rebalancing.
- Ensure preventative maintenance activities that should be handled by the team are conducted.
- Operative responsible for delivering the required activities to ensure that products and services are delivered on time, to quality standards.
- Ensure specifications are within required specifications, both personally and by training and coaching the team to deliver the overall team targets.
- Act by, communicate and role model the Volvo Cars Values and company philosophy in line with
Call Center Representative
Charter Spectrum
09.2019 - 11.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- 'Managed approximately 100 plus incoming calls, emails and faxes per day from customers.'
Security Officer
GardaWorld Security
10.2018 - 06.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company non-licensed carts, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Warehouse Associate
Best Buy
06.2018 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
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