Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Damion Hawkins

Rosharon,TX

Summary

Enthusiastic Computer Technician proudly offering over 13 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Overview

11
11
years of professional experience

Work History

Personal Computer Technician

Seabrook Solutions LLC
Huntsville, AL
07.2019 - 02.2024
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
  • Configured computers to network drivers and connected to printers and other peripheral equipment..
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Developed user documentation such as instructions manuals for clients' use.
  • Utilized password reset utility to unlock units with BIOS password locks.

JSC Mass Move Manager/Computer Field Technician

Aerodyne Industries
Cape Canaveral, FL
07.2017 - 07.2019
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.

Computer Field Technician/ JSC Move Manager

Metters Industries Inc
McLean, VA
02.2013 - 07.2017
  • Created backup images of customers' data files onto external storage devices.
  • Provided technical support for client inquiries via telephone and email.
  • Maintained accurate records of service calls in a database system.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Transported and installed machines to to new sites.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.

Education

Associate of Science - Computer Networking And Telecommunications

ITT Technical Institute - Webster
Webster, TX
10-2010

Some College (No Degree) - Electrical, Electronics And Communications Engineering

Marine Corps Communication And Electronic School
MettersTwentynine Palms, CA

Skills

  • Remote Support
  • Attention to Detail
  • Issue Diagnosis and Resolution
  • Customer Service
  • Computer Configurations
  • Printers and Peripherals Installation
  • Application Software Testing
  • System Upgrades
  • Network Operating Systems
  • IT Security Management
  • Server Installations
  • Hardware and Device Configuration
  • Inventory Management
  • Data Recovery
  • System Backup
  • Software Updates
  • Device Configuration
  • Hardware and Software Installation
  • Technical Support
  • Apple iOS

Accomplishments

  • NASA JSC Group Achievement Award
  • EUSO Certificate of Appreciation Award
  • ACES Certificate of Appreciation Award

Timeline

Personal Computer Technician

Seabrook Solutions LLC
07.2019 - 02.2024

JSC Mass Move Manager/Computer Field Technician

Aerodyne Industries
07.2017 - 07.2019

Computer Field Technician/ JSC Move Manager

Metters Industries Inc
02.2013 - 07.2017

Associate of Science - Computer Networking And Telecommunications

ITT Technical Institute - Webster

Some College (No Degree) - Electrical, Electronics And Communications Engineering

Marine Corps Communication And Electronic School

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Damion Hawkins