Julio Montiel Hernandez

Personal Computer Support Technician II

Responsible for assuring that end users’ technology resources are functioning effectively to assure that they can accomplish their tasks. This includes performing a variety of duties to carry out the work of the Technology Services and Support Department. Technology tasks will be organized and allocated by Technology and Support Services Manager. Tasks typically include hardware and software troubleshooting, installation of new hardware and software, basic system maintenance, and providing primary and secondary support for end-users.

Under the direction of the Manager, IT Infrastructure, provides support to staff on all company computer systems. Responsible for troubleshooting Information Technology (IT) related problems, determining the source, and advising on appropriate action. Installs and configures Operating Systems on laptop and desktop computers. Installs and configures all laptop and desktop applications, i.e. MS Office, Antivirus. Answers staff questions via phone, helpdesk ticketing system, and in person. Escalates helpdesk tickets to Tier 2 or Tier 3 as appropriate. Serves as liaison between staff and the technology department to resolve issues. Performs hardware installations, maintenance, and repair on desktop/laptop computers and other technology devices.

Specialized in installing, maintaining, and troubleshooting electrical systems with lower voltage levels, typically below 50 volts. Worked on systems like telecommunications, security, and audiovisual equipment. Wiring projects, such as cable installation, fiber optic cabling, or cat 5 wiring. Primary job is to set up and install media equipment such as LCD projectors, speakers, TVs and video monitors.